Thomas Williams

Experience

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  Pennsylvania Conservation Corps

  Apr 1996 - Apr 1997

  Crew Member

  Assisted Pennsylvania Department of Conservation and Natural Resources in maintenance and upkeep of Hickory Run State Park

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  US Navy

  Apr 1997 - Apr 2001

  Information Systems Technician

  -Obtained and held Top-Secret Government Security Clearance-Managed maintenance on HF/UHF antennas-Set up, maintained, and configured ship’s HF/UHF communications circuits-Routed incoming/outgoing messages to proper departments

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  ICT Group

  Feb 2002 - Feb 2005

  Customer Service Representative

  -Assisted a pharmaceutical leader regarding to a prescription discount program for those individuals who would not normally qualify for health insurance-Responsibilities included providing general health information about health insurance and researching information in order to answer customer’s inquiries.

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  Express Employment Professionals

  Apr 2010 - Jun 2010

  Help Desk Technician

  -Performed installation of hardware and software on laptops of pharmaceutical representatives.- Provided assistance with diagnosis and troubleshooting of basic computer issues. -Balanced requests for support by ticket, chat messages and phone call based on need and order of notification

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  Sallie Mae

  Jun 2010 - Aug 2010

  Customer Service Specialist

  -Provided accurate, clear, and concise responses to incoming customer calls-Performed processing functions necessary to facilitate first call resolution and reflect accurate student loan status -Processed separation date changes, forbearance, changing due dates, and payments with accuracy and efficiency

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  Amazon

  Jun 2013 - Apr 2022

  FC Associate

  -Exceed expected daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems-Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws, resulting in a safe and effective work environment-Maintain warehouse organization and efficiency by receiving products with radio frequency scanners and relocating products in a safe manner for later delivery-Demonstrate strong ability to work independently and take initiative as a self-starter in day-to-day responsibilities Show less

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  WebstaurantStore

  Apr 2022 - now

  Network Operations Center Technician

  - Actively monitors a wide range of dashboards, alerts, and software to identify issues as they arise- Identifies and documents trends to proactively prevent future problems- Maintains reporting of network data, such as bandwidth usage, hardware utilization and uptime- Works closely with other IT teams (Developers, System Administrators, Database, etc) to establish troubleshooting protocols and solve problems- Quickly responds to and properly escalates downtime events with the proper level of urgency- Bridges communication between IT teams and users while facilitating issue resolution Show less