Ines P Pinzon

Experience

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  North Atlantic

  Nov 2011 - Nov 2012

  Customer Service Representative

  • Prepared and submitted AES filings, letters of credit and export declarations.• Supervised international ocean shipments for Central American customers, quickly identifying issues for immediate resolution.• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.• Directed cargo loading to monitor even distribution of weight.• Reviewed purchase documents and company receipts for reconciliation with statements.• Assessed estimated income, expenses and historical budgets to coordinate budget information.• Processed invoices and checks, and maintained daily cash logs and deposits.• Collected payments, issued receipts and updated accounts to reflect new balances.• Made orders for new office supplies based on demand and budgetary restraints.• Kept office records organized and supplies well-stocked for optimal team performance.• Delivered exceptional customer service through direct communication with clients and team members. Show less

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  WCS Lending

  Dec 2012 - Apr 2013

  Post Closing

  • Examined and verified loan packages according to bank requirements.• Scanned and uploaded loan and related documents into system.• Prepared and ship loan documents to the correct warehouse bank.• Followed up closing document delivery with title companies.• Juggled multiple projects and tasks to ensure high quality and timely delivery.

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  Port to Port Int

  Apr 2013 - Oct 2015

  Customer Service

  • Prepared and submitted AES filings, letters of credit and export declarations.• Checked physical shipments against computer database and physical documentation.• Supervised international ocean shipments for Central American customers, quickly identifying issues for immediate resolution.• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.• Performed scheduled inventory counts and supply audits.• Entered information into system to update status reports.• Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.• Performed inventory counts and ordered materials.• Processed invoices and checks, as well as maintained daily cash logs and deposits. Show less

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  Panalpina

  Oct 2015 - Jul 2018

  EMBRAER Ocean Customer Service Agent

  • Resolved issues quickly with the shipping company while overseeing international air and sea shipments to ensure timely flow of freight.• Ensured shipments met government guidelines by preparing export paperwork, AES filing, maintaining spreadsheets, auditing files, and tracking customer shipments.• Negociated and provided export logistic support of oversized cargo.• Communicated successfully with different teams to accomplish goals and address issues related to our products and services.• Provided map and instructions to maximize container loading capacity. Show less

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  Embraer

  Jul 2018 - now

  Material Supp. & Svs. Agent II

  • Oversees the process return of aprox 1200 damaged aircraft units a month to optimize business performance.• Collaborating with cross-functional teams to identify and implement process improvements and drive growth.• Supervised a project to implement information migration from eParts to Salesforce that increased efficiency by 25% and reduce errors.• Analyze and research between different systems warehouse discrepancies and provide prompt resolution to respective team.• Training and coaching in different systems like SAP – eParts -Salesforce to maintain data quality and integrity accuracy for new and existing team members.• Resolve inquiries to existing and potential customers via email, phone and Salesforce Cases with strong verbal and negotiation skills while maintaining composure and patience in face of difficult customer situations.• Acting as a bridge between customers and Supply Chain Team during customs clearance to have units delivered on time. Show less