Pranav Shukla

Experience

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  Uca Computer Systems Inc

  May 2004 - Mar 2006

  Order Management

   Provided email & Chat Support to the End User Preparing Reconciliation reports on MS Excel. Provided accurate and complete description of issues, inquiries and service requests for all Cases. Escalated issues as according to the defined processes. Managing simultaneous tasks/cases Collaborate with other teams like System Administrators, Development Team, Strategists, etc. to ensure quick and complete issue resolution and obtain client concurrence of acceptable solution  Sales order, tracking and preparing of profit margin report. Supervise different reporting functions as Sales order Processing, Product Delivery Reporting. Accounts payable and Accounts Receivable. Processing of checks and Journal Entries in accounting software QuickBooks. Show less

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  Zones Corporate Solutions

  Mar 2006 - Nov 2010

   Single Point of Contact for Issues pertaining Client’s Requirements, reporting to Director of Sales. Provide sales support to Account Executives. Maintenance & updating of support and subscription contracts summary for proactive renewal. Issuance of RFQ to potential suppliers, arranging quote & preparation of commercial comparison sheet.  Preparation of Inventory Allocation Sheet on the basis of Requirement. Efficiently managing supplies from across the globe and also from the vendors like Ingram Micro, Tech Data, and Synnex etc. Preparation of Daily Reporting like Backorder Report, Open Orders Report. Maintaining records for proactive renewal of maintenance contracts. Provide 1st tier support to Sales for all non-technical, issues encountered. Primary point of contact for sales/customer related requests.  To ensure requests are accurate before forwarding them to other support departments  To meet the Service Level Agreement (SLA) at any cost. Handling accounts for Customers like: Fidelity, HSBC, Sate Farm Insurance, National City, H & R Block, AT&T Inc., Valvoline, Comcast Entertainment, Perkin Elmer, and Mount Sinai Hospital among others. Show less  Single Point of Contact for Issues pertaining Client’s Requirements, reporting to Director of Sales. Provide sales support to Account Executives. Maintenance & updating of support and subscription contracts summary for proactive renewal. Issuance of RFQ to potential suppliers, arranging quote & preparation of commercial comparison sheet.  Preparation of Inventory Allocation Sheet on the basis of Requirement. Efficiently managing supplies from across the globe and also from the vendors like Ingram Micro, Tech Data, and Synnex etc. Preparation of Daily Reporting like Backorder Report, Open Orders Report. Maintaining records for proactive renewal of maintenance contracts. Provide 1st tier support to Sales for all non-technical, issues encountered. Primary point of contact for sales/customer related requests.  To ensure requests are accurate before forwarding them to other support departments  To meet the Service Level Agreement (SLA) at any cost. Handling accounts for Customers like: Fidelity, HSBC, Sate Farm Insurance, National City, H & R Block, AT&T Inc., Valvoline, Comcast Entertainment, Perkin Elmer, and Mount Sinai Hospital among others. Show less

  • Inside Sales Representative

    Mar 2006 - Nov 2010

  • Order Tracking Specialist

    Mar 2006 - Sept 2008
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  Exponential

  Nov 2010 - Aug 2012

  Team Lead-Order Management System

   Providing sales support to Account Managers regarding the processing for Orders. Maintenance & updating of support and subscription Contracts Data Base report. Issuance of RFP to the potential agencies bases on their Credit Summary. Processing of Media Insertion Order into the Database with all the details. Allocation of Fund for the campaign based on the credit available for particular agency. To ensure that the details are updated before sending them to the other departments. To collaborate with the sales Team regarding the online Campaign Implementation. Single point of contact for all Order Management Issues encountered. Show less

• 

  Elsevier

  Aug 2012 - now

  Liaises directly with influential key opinion leaders, key institutions, and influencers in South Asia Markets.Drive New Business sales through acquiring ‘New Logo clients’Responsible to drive new revenue streams for company from countries like Sri Lanka, Nepal, Bhutan & Maldives.Managing a portfolio of Strategic clients to optimize satisfaction, engagement, and retention.Responsible to build long term strategic account plans designed to maximize existing and new revenue streams.Responsible for Meeting or Exceeding the annual Revenue Targets- Account Base worth USD 14 Million.Handling Accounts like – Defence, Ministry of Science & Technology, Department of Atomic Energy, IITs, IIMs, NITs & NITs & another academic universities & institute across South Asia.To conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategiesTo thoroughly research and understand customer and prospects’ goals and objectives, overall business requirements, and to advise them on how Elsevier can help them achieve their outcomesResponsible for growth and retention for all Solutions i.e. ScienceDirect, Scopus, Reaxys, Mendeley & Knovel.To maintain Pipeline Hygiene in SFDC, role model in team in terms of Forecast Accuracy.Managing professional and technical knowledge of self and sales organization by delivering workshops, establishing personal networks, and participating in professional events and conferenceTo prepare and lead high value, complex and potentially highly political negotiations (e.g. at consortia or country level).Responsible for strategic account planning (Gold Sheet), ensuring appropriate input from other stakeholders, and focusing on the customer’s business strategy. Ensures alignment to deliver holistic Elsevier value/revenue to the account, in line with the institution’s strategic objectives. Show less  Responsible for Meeting or Exceeding the annual Revenue Targets.  To achieve long-term growth of Overall Elsevier Business To achieve Total Account and Territory Revenue Growth (Both New Sales and Renewals) Responsible for retention and nurturing of Account Base worth USD 14 Million. Responsible for growth and retention for all Solutions i.e. ScienceDirect, Scopus, Reaxys, Mendeley & Knovel. To manage and closes all renewals (all products/solutions) Establishing sales management by forecasting and developing annual sales target in my region; projecting expected sales results for existing and new product line Managing professional and technical knowledge of self and sales organization by delivering workshops, establishing personal networks and participating in professional events and conference Handling end-to-end electronic solution sales life-cycle by establishing customer relationship and closing high individual and consortium deals To prepare and lead high value, complex and potentially highly political negotiations (e.g. at consortia or country level). Responsible for strategic account planning (Gold Sheet), ensuring appropriate input from other stakeholders, and focusing on the customer’s business strategy. Ensures alignment to deliver holistic Elsevier value/revenue to the account, in line with the institution’s strategic objectives. Overall account stewardship: owns the overall institutional strategy and planning of the customer engagement plan Owns the overall Elsevier customer relationship with the customers in the territory assigned. Build and maintain relationships with key decision makers in- and outside (e.g. government influencers) key accounts; continue to expand executive level relationships at current customers Responsible for customer loyalty and customer satisfaction Key expert on the customer: knows everything about the customer’s business, strategy and research needs, budgets, competitive products at the customer. Show less To provide efficient,timely and accurate service in queries pertaining to subscriptions requests, agreements and invoice management for Elsevier customers purchasing electronic productsTo provide stakeholders with detailed weekly report on Renewal StatusTo co-operate with the sales team and support them in processing new deals and subscription renewalsOrder Entry,contracting and invoicing management for commercial sales closureTo Work closely with Print Customer Support, regional E-Sales Support,regional E-Helpdesk, Central Processing Unit and other teams to ensure that contractual obligations to customers are metKey resource & support for the Account Manager in the Sales processPreparation of pre-sales call reports (3-year history, attrition analysis, print spend analysis) by utilizing Business Objects and Siebel systemsConduct required analyses for the sales call,including Web page analysis (review of institution mission, budget and digital library initiatives) and other relevant information analysis and preparationAssist the sales person with preparation of the presentations,materials and collaterals for their account sales callAct as central point of contact for the customerFirst line of contact for customer’s queries related to agreement status, invoicing, title reconciliation and other non-sales related questionsPrepare and send proposal and agreements to prospects upon request from sales person, ensuring achievement of all state models, approval of all terms and sign-off by appropriate authorities involved General customer service where applicable, returning phone calls and emails in a timely mannerResponsible for agreement execution. This includes: Traffic coordinator for all correspondence and agreements from the customer and lining up all required internal and external resources/contributors to get the agreement executedPeriodic subscription renewals and revenue reportingKeep the sales person aware of all internal sales related activities Show less

  • Senior Account Manager-South Asia

    Dec 2019 - now

  • Account Manager

    Jul 2015 - Dec 2019

  • Senior E Sales Support Executive

    Aug 2012 - Jul 2015