Chi Ho Yoon

Experience

• 

  Carnegie Mellon University

  Jan 2006 - May 2010

  Teaching Assistant

  • Teaching Assistant for Computer Engineering courses• Teaching Assistant for Chinese courses

• 

  Metso

  May 2009 - Aug 2009

  Engineering Intern
• 

  MicroStrategy

  Jul 2010 - Sept 2024

  • Directed 3 Business Intelligence product lines (MicroStrategy Library™, HyperIntelligence®, and Platform Analytics), leading cross-functional scrum teams globally. • Developed roadmaps and prioritized initiatives aligned to business goals with product, design, and engineering teams. • Managed dependencies and risks, ensuring quarterly feature delivery through two-week agile sprints, and provided regular updates to stakeholders and executive leadership.• Founding member of MicroStrategy Library™, leading web and mobile product development from concept to launch. Collaborated with UX designers on rapid prototyping and user testing.• Partnered with major enterprise clients for the MicroStrategy Library™ early adopter program, generating new sales opportunities.• Integrated an Azure OpenAI Service-based AI chatbot into MicroStrategy Library™ and HyperIntelligence®, driving adoption through a beta test program.• Delivered no/low-code white-label customization for MicroStrategy Library™ and HyperIntelligence®, targeting OEM clients, driving revenue in the embedded analytics market.• Designed a predictive caching algorithm (U.S. Patent No. US-11386183-B2) that improved performance, enabling instantaneous dashboard access.• Introduced a hybrid WebView + native Swift/SwiftUI architecture to reuse web components in iOS apps, reducing iOS feature development times while maintaining quality.• Unified iPhone and iPad apps into a single Universal App, and streamlined the development, testing. Drove significant adoption over legacy apps.• Led the creation of a company-wide telemetry infrastructure for the MicroStrategy Cloud Platform. Containerized and integrated in-house Platform Analytics and 3rd party usage analytics solution (Pendo) in AWS for comprehensive metrics on server performance and user activity. Show less MicroStrategy Library™• Founding member of the MicroStrategy Library™ web application. Led a team of 3 engineers, designing and building an end-to-end UI Selenium-based test automation framework for React components from the ground up. Improved test efficiency with fail-fast and retry logic in the CI pipeline to reduce UI test suite completion time.• Created Dockerfiles and built Docker images to automate the deployment and configuration process of the test automation environment in the CI pipeline.• Developed multi-user concurrency test automation with JMeter scripts for the RESTful service and reduced manual operations for every release.• Expanded the automation infrastructure across scrum teams which have products based on shared web components. Resulted in unifying UI test automation framework in the technology department and saved quarterly release technical debt cost.MicroStrategy In-Memory Analytics• Conducted back-end server testing with a focus on data blending with the new MicroStrategy Parallel Relational In-Memory Engine. Validated data join performance improvements, significantly enhancing processing efficiency.• Executed custom performance evaluations of the multi-table in-memory engine for both existing and prospective customers, leading to improved product adoption and customer satisfaction via seamless upgrade.System Administration• Developed functional specifications for new syntax auto-completion in the MicroStrategy Command Manager application, collaborating closely with Product Management and UX design teams.• Created fully customized Java code for MicroStrategy Command Manager, tailored to meet specific customer enhancement requests, driving client satisfaction and product adaptability. Show less

  • Principal Technical Program Manager / Product Owner

    Jan 2019 - Sept 2024

  • Principal Software Engineer in Test

    Jul 2010 - Dec 2018