Tiffany Perillo

Experience

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  Calvert Physical Therapy And Sports Fitness Center

  Aug 2004 - May 2006

  Physical Therapists' Assistant

  I assisted several physical therapists to help patients who were recovering from injuries, illnesses and surgeries with the focus of helping them to regain movement, range of motion, and manage pain. I worked with patients of all ages and used many types of different equipment and procedures. I treated patients by using massage, exercise, heat, cold, electrical stimulation, and light. I also assisted in educating patients on how to use and care for wheelchairs, braces, crutches and artificial limbs. Show less

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  United States Postal Service

  Jul 2009 - May 2024

  • Analyzes problems associated with contract interpretation and Step B (NALC) and/or Step 3 (APWU, NPMHU, NRLCA) grievances to render contractually compliant Step B decisions jointly with union representative.• Processes Step B and or Step 3 grievances and issues decisions in accordance with the collective bargaining agreement. Evaluates cases to determine whether national referral is appropriate.• Prepares position papers on grievance appeals; participates in pre-arbitration with union representatives; advises management on pre-arbitration and post-arbitration briefs and analyses of arbitration awards. Also prepares and presents arbitration cases other than those involving the NALC (APWU, NPMHU, NRLCA) .• Analyzes complex problems associated with grievance handling, agreement implementation, arbitration, contract analysis and interpretation, collective bargaining appeals, and labor relations administration.• Researches, analyzes, and evaluates complex technical issues; responds to correspondence and inquiries; provides policy explanations, interpretations, information, and advice concerning the National Labor Agreement and local agreements.• Prepares guidelines, instructions, and informational materials for field use to ensure consistency with labor agreements; provides training to field employees to increase understanding of labor relations policies and procedures.• Provides ongoing guidance to the field and other functional areas regarding the labor relations impact of operational, organizational, and policy changes; conducts audits of field labor relations practices to ensure consistency with area and corporate policies and procedures.• Maintains contact with and coordinates actions with the labor law function; meets with union officials and other functional areas regarding the implementation of labor relations policies and programs, to furnish guidance, and ensure compliance with the national and local agreements. Show less • Managed employee availability and attendance control programs; monitored employee availability and TACS dashboards and reports to identify discrepancies, staffing issues and trends. Communicated issues to local management for mitigating action.• Implemented measures for local offices to effectively track and monitor attendance issues including Zero Work Hours employees. Consulted with managers and supervisors; ensured unscheduled absences were being recorded appropriately, reviewed timely and action is being taken. Provided training on reporting systems and ensures those systems are effectively utilized.• Received, interpreted and implemented directives or instructions issued by HQ and Area leadership. Wrote local procedural instructions and guidelines in reference to new programs or modifications to existing attendance control procedures and policies.• Applied National and local agreements (APWU, NPMHU, NALC, NRLCA) and employee relations policies regarding attendance control and employee availability; reviewed proposed corrective action request packets initiated by supervisors/managers, ensured they were complete, supportable and in compliance with postal handbooks and manuals.• Evaluated performance cluster staffing issues and makes recommendations for improvements to maximize the effectiveness of workforce resource allocations; develops strategies for implementation; and conducts ERMS reviews and follow-up evaluations.• Provided program guidance, technical advice, policy interpretation and training on attendance control and employee availability programs and activities. Monitors return to work meetings.• Served as a liaison between supervisors/ managers, Labor Relations, Personnel, Finance and Operations on complement, staffing and attendance control matters within a performance cluster to ensure that attendance is being effectively managed.• Reported directly to the Long Island District Manager. Show less • Resolved complex district wide labor relations and equal employment opportunity (EEO) problems affecting arbitration, grievances, contract administration and labor relations practices and procedures (APWU, NPMHU, NALC, NRLCA) .• Analyzed complex labor relations problems associated with local implementation, negotiations, and contract administration; develops data and supporting materials for use in grievance and arbitration cases and local negotiations.• Prepared position papers on grievance appeals; participates in pre-arbitration and arbitration with union representatives; advised management on pre-arbitration and post-arbitration briefs and analyses of arbitration awards.• Represented the Postal Service in arbitration and EEO hearings, and Merit System Protection Board cases.• Provided advice, counsel, and assistance to local processing and distribution, customer services, and post office managers on labor relations issues and procedures affecting employees covered by labor agreements, including the negotiation of local memorandums of understanding, explaining provisions of labor agreements, and making settlements on grievances.• Provided ongoing contract interpretation, advice, and information; provides technical guidance to management to ensure consistency in the administration of labor agreements.• Conducted audits of labor relations policies and procedures to ensure consistency in application.• Developed and presented formal and informal training programs regarding labor agreement interpretation and applicability, including grievance and disciplinary procedures, local negotiations, human relations, and union/management relations.• Provided program oversight and technical advice and guidance to other employees regarding EEO policies, processes, procedures, and systems.• Represented the Postal Service within The Judicial Officer Electronic Filing system. Show less A member of the original team of 16 Specialists who worked through the national migration of the FMLA process for the United States Postal Service. We began processing the FMLA work for 74 total districts in the United States on September 10, 2011. I managed the administration side of the FMLA protection for Postal employees in the field and at Headquarters in Washington, DC. I was actively involved in the improvement of the process during the transition, including troubleshooting any and all issues that arose during the inception of the migration. I communicated with postal attorneys, supervisors, managers, postmasters and employees in the field to ensure that all members were aware and abiding by the Family Medical Leave Act.• Provided program oversight, technical advice, guidance, support and training to employees, supervisors and managers at all levels on FMLA issues.• Administered the FMLA program's policies and procedures nationwide. Partnered with internal stakeholders (e.g., HRSSC, Law Department) to develop, review, update and clarify FMLA policies and procedures.• Reviewed and researched cases and inquiries to determine employee FMLA entitlement and eligibility and provided recommendations on how to proceed.• Performed audits and case reviews to determine if a case was processed correctly and to ensure adherence to FMLA procedures and policies.• Developed materials (e.g., presentations, training plans, forms, and communications) for personnel who process or oversee the administration of FMLA cases to ensure a standardized process is followed. Show less • Sourced and identified executive level candidates for senior management and executive level positions by utilizing multiple strategies including cold calling, online databases, social media sites, Boolean keyword searching on internet portals, job boards, contact lists, networking, employee referral, and attending industry and diversity related events. • Developed, tracked and maintained an active qualified talent pool of candidates to fill current and future senior management and executive level positions.• Prescreened candidates for positions to evaluate basic qualifications, availability, interest level, salary range, relocation needs, etc. to determine best match to the position. • Provided candidates with a brief overview of position, EAS and technical pay band benefits and the company.• Created requisitions within the applicant tracking system for senior management and executive level positions. • Ensured that all postings are managed properly and meet the appropriate guidelines and timelines.• Scheduled interviews, including coordinating interviewer schedules.• Conducted and processed pre-employment screens for executive selections such as background checks, drug screens, reference checks etc. and, ensures that all necessary information is requested and received, and that all steps are completed accurately and on time.• Responded to inquiries from candidates related to application status, hiring process, job postings, company information etc.• Participated in and attended various recruitment outreach events to promote USPS employment opportunities.• Created a recruitment action plan which was dispersed to the team with the goals of presenting a formal plan to the hiring managers during the Recruitment Strategy Meeting and maintaining a low average time to hire. Show less • Obtained and utilized knowledge of HR Processes including Disability Retirements, Optional Retirements, RTR (Retirement, Thrift Savings Plan and Reduction in Force), Leave Share Program, Voluntary Early Retirements and the Retirement Counseling Scheduling Line. • Provided exceptional customer service and demonstrated proficiency in communicating with the field by relaying knowledge of the above HR Processes in order to enable the success of all HR actions.• Logged and tracked all HR actions in to the HR Shared Service Center’s tracking system, Remedy.• Quality-checked forms pertaining but not limited to disability retirement, benefits, Social Security, Thrift Savings Plan, Beneficiaries and mailed final disability retirement packages to the Office of Personnel Management.• Performed complex staff work in support of human resource programs in processing one or more of the following areas: personnel actions, compensation and benefits, selection, job bidding, reassignments, staffing and/or complement management.• Analyzed, researched, and resolved complex and unique issues associated with personnel activities and programs.• Processed, updated and maintained a variety of personnel transactions.• Served as a point of contact to provide information, technical guidance, assistance and instruction to internal and external customers on human resource matters.• Monitored compliance with employment and selection policies, procedures and processes for bargaining, initial level supervisor, non-bargaining and postmaster positions.• Coordinated activities in support of staffing requests and complement issues.• Prepared reports and correspondence on issues related to personnel activities. Show less I was selected to participate with a team of six Human Resources Associates to assist in the Postal Service's Human Resource Shared Service Center’s first voluntary early retirement. The voluntary early retirement was offered in four phases and 13,271 employees retired under this offer. In August of 2009, an agreement was negotiated with the American Postal Workers Union and the National Postal Mail Handlers Union to offer a $15,000 financial incentive (to be distributed over two years) to the first 30,000 employees who agreed to retire or resign. By October 31, 2009, over 20,000 employees had agreed to retire or separate under this offer. I sat in on several telecoms with postal officials from Headquarters and contributed ideas and thoughts on the project. I personally managed hundreds of employees’ case files, logged in applications received, communicated with employees, managers, supervisors, and postmasters via telephone. I worked with Retirement Counselors to ensure that case files were completed, accurate, and mailed to the Office of Personnel Management timely. Show less

  • Labor Relations Team Lead Atlantic Area

    Aug 2021 - May 2024

  • A/Manager, Labor Relations Southern Area

    May 2022 - Oct 2022

  • Manager, Labor Relations NY 2 District

    Jun 2021 - Aug 2021

  • Labor Relations Specialist (Northeast Area)

    Jun 2018 - Jun 2021

  • Attendance Control Officer (Long Island District)

    Jan 2018 - Jun 2018

  • Labor Relations Specialist (Triboro District)

    Jan 2017 - Jan 2018

  • Family Medical Leave Act Specialist (HRSSC)

    Mar 2011 - Jan 2017

  • Executive Recruiting Sourcer (Headquarters Detail)

    Dec 2015 - Feb 2016

  • Human Resources Associate (HRSSC Disability Retirements)

    Jan 2008 - Mar 2011

  • Human Resources Associate (HRSSC Voluntary Early Retirements)

    Jul 2009 - Dec 2009
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  U.S. Department of Homeland Security

  May 2024 - now

  Human Resources Specialist (Labor and Employee Relations)