Sivaprasad B

Experience

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  HDFC ERGO General Insurance

  Aug 2013 - May 2014

  Insurance Verification Specialist

  - Conducted verification and final approval of consumer documents before authorization/certification.- Audited renewal department documents and evaluated the renewal team's performance.

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  ASKME.com

  Feb 2015 - Sept 2015

  Senior Executive QA

  - Conducted call and data audits, provided daily feedback, and implemented process improvement trends.- Managed a team of 65 agents, achieving a Rating-1st Group through initiatives.

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  Home Credit

  Nov 2015 - Jul 2017

  Quality Assurance Specialist

  Conducted Quality Checks and delivered feedback for monitored calls.- Mentored new QA’s and played a significant role in process improvement initiatives.- Conducted audits on audits for new QA's and aligned Team Leaders.

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  Creative Webmedia Pvt Ltd

  Jul 2017 - Jun 2019

  Training And Quality Manager

  - Managed a team of quality assurance specialists and conducted calibration sessions to improve quality monitoring systems.- Prepared various reports, including Daily Quality Score reports and Monthly QA reports.- Implemented effective training methods, achieving a Training throughput >85%.- Developed and deployed quality monitoring guidelines, standard operating procedures, and quality forms.

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  Popular Vehicles & Services Ltd

  Aug 2019 - Jun 2021

  Sales Training Manager

  - Interacted with managers across business verticals to identify training needs and contributed to organizational departmental planning.- Designed and upgraded training programs, enhancing training effectiveness.- Conducted periodic feedback sessions with employees/participants to capture training program highlights.- Supported HR in recruitment, employee onboarding, and development.

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  OPPO KERALA

  Jun 2021 - May 2022

  Assistant Manager - Training

  - Developed and deployed effective training modules, guidelines, standard operating procedures, and digital tools.- Provided constructive performance feedback and coaching to the trainer’s team, identifying developmental opportunities.- Conducted regional Train-The-Trainer sessions to enhance the skills of route trainers.- Collaborated closely with OPPO India Team and the Showroom Sales team for training and development initiatives.

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  EVM Group

  Jun 2022 - Feb 2023

  Corporate Training Development Manager

  - Successfully managed and coordinated training programs for associates and managerial cadres, utilizing a variety of training methods.- Led a team of quality assurance specialists, overseeing their performance and development.- Played a pivotal role in implementing and maintaining critical tools for process improvement.- Conducted group monitoring and calibration sessions, sharing best practice quality and process-related insights.- Collaborated closely with the sales and marketing teams to optimize digital marketing strategies. Show less

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  PPS Motors Pvt Ltd

  Feb 2023 - now

  Digital Manager

  Utilized advanced digital tools and platforms to analyze customer behavior and preferences, thus optimizing marketing efforts.- Collaborated seamlessly with sales and marketing teams, aligning digital strategies with overarching business objectives.- Implemented data-driven approaches to enhance customer engagement and drive lead generation.- Continuously monitored and adapted digital marketing tactics to ensure competitiveness in the dynamic automotive industry