Caroline Wangechi

Experience

• 

  Iberafrica Power Ltd

  Feb 2019 - Apr 2019

  Electrical Engineer Attache

  • Generation and transmission of electricity using 11kV systems powered by Heavy Fuel Oil (HFO) engines, specifically Wartsilla and Niigata engines.• Conducting preventive maintenance activities, including daily and weekly checks, to ensure the smooth operation of the power generation and transmission systems.• Performing maintenance tasks on various equipment such as transformers, generators, and circuit breakers to keep them in optimal condition.• Operating and maintaining motors within the power generation and transmission setup.• Utilizing centrifugal purifiers for specific operational tasks related to the generation and transmission of electricity.• Working with Programmable Logic Controllers (PLCs) and Supervisory Control and Data Acquisition (SCADA) systems to monitor and control the operation of equipment and processes. Show less

• 

  Safaricom PLC

  Jan 2022 - now

  • Providing Technical Support to customers and partners regarding various VAS systems (SMS services, USSD, SDP (Service Delivery Platform), Voicemail, SKIZA and Device manager).• Ensuring availability and performance of all platforms by ensuring monitoring of infrastructure and applications metrics on ELK (Elasticsearch, Logstash, Kibana).• Handling Linux operations, server management and virtualization tasks to maintain the stability and security of the VAS environment.• Conducting continuous deployment and upgrades of VAS services, to meet customer requirement and security standards.• Contributing to the development of new products and services to address evolving business needs • Automating repetitive tasks within the VAS ecosystem to improve efficiency and reduce manual effort. Show less • Customer management and support for FFTH (Fiber to the Home) services, focusing on ensuring the availability of services and addressing any issues promptly to minimize MMTR (Mean Time to Repair) • Onboarding of new customers onto the FTTH network, ensuring a smooth transition and timely activation services.• Troubleshooting and monitoring the capacity of active links to ensure services are not overwhelmed and can meet customer demands.• Proactive monitoring of links (Last Mile) and customer engagement in case of failure to ensure system availability. Show less

  • Technical Support - VAS Engineer

    Aug 2022 - now

  • Fixed Solutions FTTH Support Engineer

    Jan 2022 - Jul 2022