Tony Simpson

Experience

• 

  Capita ccm

  May 2005 - Sept 2023

  Team Manager and Active manager coach

  I am at present looking after a team of 16 to 20 agents. And as and when required could take on the role again as a Management Coach.

• 

  Webhelp

  Nov 2008 - Nov 2009

  Sales

  To ensure quality was at the forefront in my sales team

• 

  Capita

  Mar 2015 - Sept 2023

  I am an advanced management development in house coach in the active manager role.This bespoke programme is tailored to company values introducing a set of tools and disciplines that will enhance leadership skills capabilities and confidence in 1st and 2nd line managers.As an in house coach I will provide a 12 week period working closely with managers providing training and extensive coaching.Managers are transformed into exceptional leaders delivering optimal individual and team performance whilst ensuring sustainable behavioural changes.Current winners of the customers service network: Management and Leadership training award 2015. Show less

  • Inbound customer service Team Manager

    Apr 2005 - Sept 2023

  • outbound sales Manager

    Apr 2005 - Sept 2023

  • Active Manager Coach 2015 NOA Skills Development Programme of the year

    Mar 2015 - Jul 2019
• 

  Total Training Provision

  Jul 2019 - Sept 2023

  • Employability Advisor

    Feb 2020 - Sept 2023

  • AEB Learning and Development Practitioner

    Jul 2019 - Sept 2023
• 

  G4S

  Sept 2023 - now

  Helping those that need it Being the first point of contact with callers

  • Customer Service Agent

    Oct 2023 - now

  • Customer Service Agent

    Sept 2023 - Oct 2023