Shagun Chander

Experience

• 

  Vellore Institute of Technology

  Jan 2006 - Jan 2010

  Student
• 

  Wipro

  Jun 2010 - Jun 2012

  Project Engineer

   Worked as a JAVA, J2EE developer in eCommerce practice Involved in design and development of an online shopping site (based on B2B model) for a US based client using IBM Websphere Commerce toolkit Developed web based applications using the frameworks – Struts 2.0 and Hibernate  Interfaced with the clients for giving the weekly team updates and discussing the tasks completed and in progress Awarded MARVEL – Best New Joinee in recognition of relentless project efforts augmented with valuable contribution in eCommerce practice Show less

• 

  Indian Institute of Management, Kozhikode

  Jul 2012 - Mar 2014

  Student
• 

  RedBus

  Apr 2013 - May 2013

  Summer Intern

   New Product Development for vertical expansion of business offerings- Conducted primary research to obtain customer feedback- Designed a product to solve customer problems and complement the company's current business offerings- Determined the market feasibility of the product and devised a strategy to implement it

• 

  KPMG

  Jun 2014 - now

  1. Program Management for Vendor Risk Management (VRM) and Contract Compliance Assessment for leading Swiss financial services company• Developed plan for program execution while managing risks arising from any contingency• Managed and monitored end-to-end delivery of services as part of VRM Program, while handling Resource Management and Project Administration• Optimized effort spent by the team (in man hours) on project activities by around 30%2. Development of Standard Operating Procedures (SOPs) for IT Infrastructure Management• Designed process flow diagrams in Microsoft Visio 2013 for IT Operations, managed by a contract with a vendor at a leading pharmaceutical client• Developed SOPs based on process flow diagrams for the following:a. Data Backup and Recoveryb. Patch Managementc. Incident and Problem Managementd. Change Managemente. User Access Management Show less 1. Review of ERP for a client in manufacturing sector• Discussed with client stakeholders to understand and review their current business processes• Identified process improvement opportunities based on leading practices for manufacturing industry and re-designed the following business processes:- Procure to Pay - Order to Cash- Plan to Product - Asset Management• Performed gap analysis in Financial Management, Sales and Marketing, Purchase, Manufacturing, Warehouse modules of Microsoft Dynamics Navision 2009 - Classic Client based on process mapping• Reviewed controls and authorization as well as user adoption in ERP• Recommended remediation alternatives to plug in the identified gaps2. Additional Responsibilities• Developed a Business Case for setting up of VRM Centre of Excellence (CoE) within the organization• Developed a macro-enabled excel workbook based model to assess maturity of VRM Program in an organization• Involved in development of proposals for clients, primarily in IT services, telecom and financial services for Vendor sourcing and management of associated risks Show less

  • Associate Director

    Oct 2021 - now

  • Manager

    Apr 2019 - now

  • Assistant Manager

    Sept 2017 - now

  • Assistant Manager

    Apr 2016 - Aug 2017

  • Consultant

    Jun 2014 - Mar 2016