Charanjit Jaggi

Experience

• 

  Green Airways Pvt.Ltd ( GHA Of Go Airlines )

  Dec 2009 - Apr 2011

  Assistant Manager

  • Handling all the queries of agent regarding cargo & space booking.• Providing updates to all agents & sub agents regarding rates & tariffs.• Supervising Warehouse & RAMP Activities.• Managing the team of Customer Service Executives. • Implementing customer sales procedures that gave customer satisfaction based on efficient and immediate attention to the needs of the customers.• Contact all stations of GO AIR across India & Agent’s to solve problems with shipments.• Supervising the movement of incoming and outgoing cargo.• Handling of DGR (Dangerous Goods Regulation) Shipment. Show less

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  Indigo

  May 2011 - Jul 2012

  Assistant Manager

  • Handling all the queries of agent regarding cargo & load booking.• Advice agent’s & sub agents on payment and transportation methods.• Managing the team of Customer Service Executives. • Contact all station’s of INDIGO Airlines across India & Agent’s to solve problems with shipments.• Implementing customer sales procedures that gave customer satisfaction based on efficient and immediate attention to the needs of the customers.• Supervising Warehouse & RAMP Activities.• Handling of DGR (Dangerous Goods Regulation) Shipment.• Supervising pre flight & post flight activities.• Ensure that all cargo scheduled for the flight is loaded and correctly manifested according to airline manifesting, loading procedures and standards. Show less

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  Delhivery

  Jul 2012 - May 2015

  Manager

  • Handled pan India Line haul operations which including all the three modes of transportation - Air, road, surface (train)• Optimized the line haul cost so that service level is improved / maintained by reviewing the flight / train / surface options• Started FTL lanes after doing feasibility analysis from statutory and cost perspective• Setting up line haul network in new cities as per the expansion needs• Vendor analysis in terms of cost and performance through excel analytics• Team management - Regional line haul executives of entire India, hub manager & central tracking team• Data Analytics for line haul cost reduction• Analyzed causes of poor performance through performance matrix / dashboards / MIS reports• Building team in a startup to manage overall operations focusing on service levels and cost. Show less

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  BookAWheel

  Jun 2015 - Aug 2016

  Senior Manager Operations

  • Taking care of entire Delhi NCR Operations.• Taking Care of First Mile/Processing/HUB Operations/Last Mile.• Helping HR in short listing suitable candidates for Operations.• Short listing vendors for man powers, vehicles for smooth operations.• Working on MIS.• Meeting with key customers for reviewing the operations performance.• Preparing KPIs for team members & ops management.• Network Building & finding suitable Co loaders for expansion.• Operations Cost cutting.• Taking care of fleet.• Negations with vendors and closely interacting with Accounts and Billing department for timely billing and payments.• Improving service levels (IN TAT) by pushing loads in the first run – using milk run, restructuring fleet and route planning• Building team in a startup to manage overall operations focusing on service levels and cost. Show less

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  TOPS Security Limited

  Mar 2017 - Mar 2018

  Zonal Head

  • Setting up First Mile, Linehaul and Last Mile Connectivity across North India.• Helping HR in short listing suitable candidates for Operations.• Layout design of Load Processing Centers and Hubs.• Managing complete facilities for Ecommerce Companies (Including Manpower / Operations).• Daily follow up in order to getting closure of shipments & Maintain operations SLA to ensure smooth Operations.• Line Haul consulting.• Network Building & finding suitable Co loaders & vendors for expansion.• Heading People Services Division in North another sub Brand of TOPSGRUP wherein we provide off roll Manpower to Ecommerce & Non Ecommerce Companies.• Hiring of Operations Teams of North India, training and developing Manpower to suit our needs.• Interacting with clients based on requirement and planning related to operation requirement. Show less

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  Udaan.com

  Mar 2018 - now

  Operations

  • Managing shipments for food and e-commerce across all of India from sellers to warehouse• Successfully developed and managed various teams to maximize performance in regularly finishing projects on time and within budget.• Providing management weekly reports on the department's progress and details of its action plan• Working as a strategic partner to find and suggest new systems and methods and continuously looks new ways to enhance challenging procedures.• Network Building & finding suitable vendors for expansion.• Managing PAN India Inbound team• Network Design and Planning inputs to optimized cost & improve service• Setting up Linehaul connectivity across North India.• Drive Middle Mile logistics movement within the network • Manage the entire LH team within the zone • Vendor & cost management to achieve CPK targets• Building an effective network for route and cost optimization • Effective vehicle utilization • Cross functional or inter departmental liasioning Show less