Chris T.

Experience

• 

  F-Secure Corporation

  Jun 2006 - Aug 2007

  1st and 2nd level Technical Support Engineer

  • Work as 1st and 2nd level Technical Support Engineer at Scicom Bhd (F-Secure Project)• Consult on F-Secure Anti Virus program• Solving customer technical query via Email and Phone call, support US and UK clients.• Helping customer with difficulties on the usage of F-Secure Anti Virus program.• Provide information and knowledge regarding on F-Secure Product. • Fulfill customer needs and query to gain customer satisfactory.• Guide customer in setting up F-Secure Anti Virus program ( Examples: Firewall rules , ports , Automatic updates function , validation and etc .)• Disinfect/Remove malicious malware.• Perform critical analysis of diagnostic results from diagnostics report and Scanning Reports to solve firewall and malware issues. E.g. Registry Checks and Application Control.• Assisting supporting Firewall/Proxy/Internet & Network security related system on Windows Platform.• Guide customer in setting up F-Secure Anti Virus program ( Examples: Firewall rules , ports , Automatic updates function , validation and etc.• Disinfect/Remove malicious Malwares.• Assisting supporting Firewall/Proxy/Internet & Network security related system on Windows Platform. Show less

• 

  IBM

  Aug 2007 - Oct 2011

  Senior system operation specialist

  Consult on People Soft software ( JD Edwards )Help Customer in solving technical problem on the softwareConsult on people soft software ( JD Edwards )Troubleshoot software queryGuidance on usage querySoftware supportHardware installationSoftware installation

• 

  Trend Micro

  Oct 2011 - now

  Technical Account Manager

  Work as Technical Account Manager in Trend Micro Malaysia Responsibilities: • Manage and ensuring all premium customers’s reported critical incidents has been resolved and closed with the shortest time frame. • Coordinate high complex incident and security incident that involves supported security services • Manage customers expectation and ensure that incidents are resolved at proficient timeframe with quality solution • Manage the service relationships at all levels of Trend Micro Premium customers. • Assist and Leads to actionable recommendations to provide higher levels of protection and performance. • Providing services to assist premium customers in deploying Trend Micro products for optimal results • Provide and assisted Premium clients on products deployment & maximizes the value of their investment • Host products and virus cases review and follow up to ensure solution has been delivered and applied. • Providing monthly/quarterly/yearly reporting and cases review • Create revenue opportunities on managed accounts. • Yearly reported cases review (products/malware) and provide finding and recommendation report. • Road map presentations and planning with premium clients • Partners training and technical sharing • Handling/managing internal IT for Trend Micro Malaysia• As a Trainer for Trendmicro security product• Perform POC on Trend’s security product Show less