Amel Rosh

Experience

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  Big 4 firm

  Feb 2001 - now

  Assistant Manager

  - Manage COO’s scheduling, communication and travel coordination.- Draft original and routine correspondence for COO’s signature.- Manage deliverables to the COO and provide any necessary reporting.- Create and edit presentations, documents and reports for the COO as required.- Lead or participate on project teams related to a range of operational matters.- Plan, prepare materials for, and help lead bi-weekly Administrative Management Team meetings.- Manage Administrative Management Team calendar, plans, and action items.- Provide assistance to the COO and Deputy COO/General Counsel for meeting preparation and events.- Support the COO’s participation in staff meetings, departmental meetings, Senior Management Team (SMT) meetings, and Board of Directors meetings; take notes and follow up action items related to such meetings.- Develop and maintain appropriate document filing systems, and ensure compliance with records retention procedures.- Manage corporate registration documents, lobbying registration forms, and contracts database.- Develop relationships with key operational contacts, both internal and external.- Ensure confidentiality at all times (this position will have access to highly confidential information).- Other duties as assigned by the COO. Show less

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  McKinsey & Company

  Mar 2005 - Feb 2006

  Intern
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  KPMG

  Mar 2006 - Jan 2007

  Customer Service Manager

  Support enterprise high end clients and ensure their complete satisfaction and loyalty to the brand.

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  Deloitte

  Mar 2007 - Apr 2009

  Operational Risk Manager

  Managed more than 40 projects varying between loyalty, operations enhancement, process excellence and customer experience.Ensure content accuracy and consistency among all customer touch points IVR, Intranet, VRS, SMS,.. etc.Recommend solution for problems impacting customer operations efficiency and follow up on their implementationEnsure that CS/Sales agents and all customer touch points are updated and well trained before projects’ launch and provide needed training.Assess the need for trainings based on project complexity and prepare required trainings with concerned teams.Propose content updates whenever needed.Work on enhancement of user experience of all customer touch points and launched applications.Validate proposed content from the concerned departments and work on making content across all customer touch points as comprehensive and attractive as possible to ensure the success of any communication with customers.Ensure process excellence via working as an audit point to ensure that all processes and work instructions touching customer experience are closed end to end and that customer journey is the simplest possible.Ensure that operations across departments in all newly launched projects are handled in the most effective way to make departments work as smooth and as efficient as possible. Show less

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  PwC

  Feb 2010 - Mar 2012

  Marketing Assistant

  Manage mobile internet marketing areaPlanning and strategy setting for driving market and revenue growth.Providing direction and guidance for new propositions/promotions as well as product development and portfolio management.Budgeting and pricing Work on opening new non-traditional channels, providing guidance towards improvement of channel activities.CLM and CVMImprove customer experienceProduce the best Smartphones, tablets and application strategy to boost service penetration and increase customer ARPU.customer segmentationWork with external third parties to assess partnerships opportunities to boost service acquisitions and revenues.Create periodical reviews for management visibility.Market research and business intelligence.Product branding and advertisingHandle company strategic partnerships end-to-end starting the NDA, passing by potential evaluation, negotiations up to the contract terms finalization both internally and externally in addition to handling launch activities and handling invoices in and out.Working intensively with Social media enablers to enhance media presence and engagement level. Show less

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  EY

  Mar 2012 - Feb 2014

  Sales And Marketing Specialist

  Develop VAS marketing strategy and roadmap to maintain and boost company market leadership on both the revenue and acquisition fronts as well as enhance customer experience.Introduce new high-tech, revenue generating services in the Mobile Periodic competitive analysis for VAS packages planningCreate and update market segmentation and work on providing unique service for each segment.Conduct continuous testing of all existing and newly launched applications/websites/games and all related innovations and provide feedback on customer experience with needed enhancements for both company and provider.Handle new services communication and existing services promotion. Handle Mobinil’s online existence and ensure it matches corporate image and mobile marketing strategy via developing Mobinil web portal to serve as a hub for all customer needs through the online space.Working intensively with Social media providers to enhance media presence and engagement level.Create and maintain great relationships with all potential business areas in the online/internet/SIM card or even handset manufacturing business. Show less