Lucy Esomeonu

Experience

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  MTN

  Mar 2015 - Dec 2015

  Call Center Representative

  *Attended and monitored inbound and outbound calls.* Assessed and identified customers needs to achieve satisfaction.* Fill in and update customers records.* Refer customer complaints and expectations to the appropriate department for possible and expedite resolution.* Proffer solutions to customers inquiries.* Assist in troubleshooting technical difficulties to the necessary department as reported by the customers. *Met personal/customer service team sales targets and call handling quotas.* Resolved conflict and managed customers expectations.* Maintained and supported executive management principles and policies. Show less

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  Sterling Bank

  Jan 2016 - Nov 2022

  Bank Employee

  My present job position has availed me the opportunity to engage in different activities which includes but not limited to;TELLERING:* Handled currency, transactions and confidential customer information in a professional manner and within approved SLA.* Resolve complaints or account discrepancies.* Cross-selling and Up-selling of the banks product and services.* Maintain, balance and reconcile cash discrepancies.* Ensured maximum uptime of the ATMs for customers use, daily reconciliation of ledgers and liased with vendors in regards to their maintenance and service.FUNDS TRANSFER:* Process and verify outgoing domestic and international transfers.*Verify and allocate incoming transfers.* Ensured customers instructions are consummated in a safe and secure manner by observing due diligence at all time.*Reviewed incoming/ outgoing clearing cheques to ensure timely and proper booking in conformity with clearing and Banks procedures.* Attended to customers inquiries and specific banking procedures, updated retail and commercial customers on changes in operational policies and its impact on their banking relationship.CUSTOMER SERVICE PERSONNEL * Investigated and reported challenges and service failures experienced during the course of processing daily transactions.* Provided advisory roles to customers regarding operational policies and procedures in relation to the available investment products and services.* Maintained an adequate reports of products and services offered to customers.* Liased with the necessary internal operational department to provide swift resolution to customers queries. Show less

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  EVERESTX Talent Solutions

  Aug 2022 - Nov 2022

  Recruitment Specialist

  Handling key talent management work forUS based clients:1. Sourcing candidates through LinkedIn Recruiter.2. Correspondence and communication with thecandidates.3. Shortlisting the promising students.4. Matching them with relevant positions in our clients'Portfolio.”

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  Lagos Food Bank

  Jan 2023 - now

  Volunteer

  *Warehouse sorting and packing of food items, clothes and household supplies.* Community outreaches especially to the slum and underprivileged communities.* Distribution of food and other supplies to schools and communities.* Communities inspection and beneficiaries registration.

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  JM Properties Real Estate

  Mar 2023 - now

  Executive Assistant

  - Managing professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics- Providing administrative and office support, such as typing, dictation, spreadsheet creationand maintenance of filing system and contacts database- Maintaining professionalism and strict confidentiality with all materials- Organizing team communications and plan events, both internal and off-site- Updating production report on google sheet- Checking attendance & verifying check-in/ check-out timing with biometric reports- Drafting notice for factory & letter to workers based on plant head instructions- Drafting letters to bank based on MD instructions- Maintaining the current filing and database system and suggesting ways to improve them- Acting as a point of contact between the executives and internal/external colleagues Show less

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  Unateus

  Feb 2024 - now

  Sales Representative

  •Build relationship with clients,pitch products and services, negotiate sales price while up selling and cross selling the company’s products and services. •Maintain a systematic contact with clients all through the sales process, providing answers to product enquires and ensure products are delivered timely. •Keep an updated record of sales in the CRM and upload voice recording for great quality assurance measures. •Seeking for potential sales leads through client referrals or cold calling. •Guaranty optimum satisfaction to clients and proffer the best possible solutions to suit client’s needs. Show less