Mohammad Shakeel Ramjan

Experience

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  One&Only Resorts

  Jan 2004 - Jan 2008

  Process and confirm guest room reservations made by clients on the phone, letter or fax Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. Show complete product knowledge, understand rate structure and apply rate management Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor Promote and maintain good public relations and endeavours to maximize business Maintain an accurate room status at all times Ensure all incoming calls are answered as per the hotel standards, information received by fax is inputted and check constantly the incoming e-mails Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified Voir moins

  • Reservation Sales Agent

    Jan 2007 - Jan 2008

  • Outlet Cashier

    Jan 2005 - Jan 2007

  • Kids Club Attendant

    Jan 2004 - Jan 2005
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  Four Seasons Hotels and Resorts

  Jan 2008 - Oct 2011

  Reservation Agent

  Member of the Pre-Opening TeamAdept at handling multiple telephone calls at any given time Reviews guest history where available and takes steps to ensure high quality guests experience Reviews and verifies all WRO arrivals for appropriate profile Ensures appropriate guest recognition in accordance with the hotel's programs and using sound discretion Works closely with the Sales department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions etc. Monitors quality of data entry by user and rectifies if required to ensure company standards are met Maintains high levels of guest confidentiality and data privacy as per company guidelines. Ensures that all reservation confirmations are printed out and mailed on a daily basis, handles and maintains accurate records on the same day pick up, cancellation, no shows Creates and maintains individual rate codes for each negotiated account as established by the Sales department Operates and manages the TRUST reservation system; monitors the PMS systems and ensures the guest history data and profiles are clear of duplicate and multiple data Works closely with the Sales department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions etc Assists the Reservation Manager in administrative tasks including reports, commission payment, no show collection, trace management and call volume reports Ensure appropriate guest recognition and maintains high level of guest confidentiality and data privacy as per the company guidelines. Input all Group Reservation and coordinate with other outlets regarding all request Voir moins

• 

  Angsana Balaclava, Mauritius

  Oct 2011 - Jan 2012

  Reservation & Group Executive

  - Member of the Pre-Opening Team

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  Coral Strand Smart Choice Hotel

  Jan 2012 - Jan 2013

  Leisure Sales and E-Commerce Manager

  - Member of the rebranding Team• Identification and evaluation of new marketing opportunities to achieve an increase in sales both online and offline• Corresponding with OTA Account Managers in controlling and monitoring rates, offers, packages, hotel pictures and descriptions and contracts - Booking.com, Agoda, Expedia, HRS, Opodo, Orbitz, Travco, GTA, Hotelbeds.com and GDS System Galileo, Sabre.• Reviewing, supervising all social media websites (Facebook and Twitter)• Control property reviews on online portals ( Holidaydirect.com, Agoda, Booking.com, Tripadvisor.com)• foresee the hotel of management information like occupancy percentages, room rates, REVPAR and competition rates in comparison with previous years; determine strategy regarding revenue management, revenue, yield and pricing in the different marketing, to optimize the room occupancy and revenue.• Contribute to the selling strategy of the hotel• Attends sales calls and trade fair. Develop leisure package and conduct presentation with training for TO’s and other partners• Training of staff to effectively generate a high quality standards in regards of guest service, selling abilities, billing and processing contracts• Assist in the recruiting, managing, training and developing of the Team• Participate in hotel promotional activities, hosting eductours, famtrip and presstrip• Manage Property Management System and Hotel Room Inventory. Voir moins

• 

  InterContinental Bahrain, an IHG Hotel

  Jan 2013 - Sept 2015

  Reservations and Revenue Supervisor

  FINANCIAL RETURNS: • Works with superior in the preparation and management of the department’s budget and is aware of financial targets• Process amendments to reservations such as extensions, early departures, etc• Manage “no show” reservations by investigation and recording of same • Maintain knowledge of special rates/ offers/ promotions • Prepare reservation sales reports• Monitor reservation levels and inform Managers of current and future occupancy ratesPEOPLE: • Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member• Provide input for probation and formal performance appraisal discussions in line with company guidelines • Ensure new staff attend Corporate Orientation within first month of hire • Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance • Prepare efficient work schedules in line with labor codes • Approve leave after considering the needs of the operationsGUEST EXPERIENCE: • Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs • Take action to address these needs in order to exceed their expectations • Create a positive hotel image in every interaction with internal and external customers • Adhere to hotel brand standards • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests • Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs • Maintain current Hotel information to be able to provide information to guests Voir moins

• 

  Sun Siyam Resorts

  Sept 2015 - Sept 2017

  • Responsible for 3 resorts for MICE segments• Responsible in the establishment of a meeting and conference sales administration, client history and tracing system within the Sales & Marketing Department• Establish strategic sale action plan for the development of MICE segment• Conduct regular sales activities to professional conference organizers, corporate meeting planners, exhibition organizers and relevant associations• Conduct hotel inspections and entertain existing or prospective meeting and conference influencer, decision makers and end users• Coordinate closely with catering service team and provide detailed information to departments concerned in order to ensure effective service to be delivered• To ensure maximum yield management for catering space for meeting groups and develop a strong repeat business base and constantly source for new business• Attend and participate in sales and business development meetings• Implement and review conference and meeting rates for both meeting facilities and rooms• Feedback on relevant trends, competitor pricing, creative concepts and any other information that will contribute toward the achievement of departmental financial and hotel goals Voir moins • Revenue Manager for the Sun Siyam Irufushi. Prepare accurate daily, weekly, monthly, three month and year end forecasts-Prepare Room Revenue budget of the hotel-Monitor revenue and yield management to maximize occupancy and increase average rate in daily, weekly and monthly.-Manage Channel Manager, Monitor rate and daily room availability to sales department and the reservation department.-Set up pricing structure for over all segment• Pro-actively identifying potential barriers to guest satisfaction or hotel's ability to fulfill expectations • Computerizing and managing hotel rates, package code, availability and information across all channels with view of maximizing hotel revenue.• Managing reservations interfaces to ensure correct delivery and promptly addressing system issues• Producing various reports as required including reporting on daily reservations and revenue versus key metrics• Assisting the Director of Sales to accurately complete a variety of reports as required• Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings• Assuming additional responsibilities in the absence of the Director of Sales.• Analysing booking patterns and market trends, Monitoring competitor performance, Effective yield management• Initiating promotions to generate business at key times• Forecasting revenue performance• Preside over budgets to set and meet goals. Voir moins

  • Cluster MICE and Sales Manager

    Sept 2016 - Sept 2017

  • Revenue Manager

    Sept 2015 - Sept 2016
• 

  Adaaran Resorts - Maldives

  Jan 2017 - Jan 2019

  Cluster Sales Manager

  * Responsible of Sales operations for 5 Adaaran Resort - Adaaran Prestige Vadoo, Adaaran Prestige Water Villas, Adaaran Select Meedhupparu, Adaaran Select Hudhuranfushi, Adaaran Club Rannalhi * In charge of developing sales for the following region: Benelux, France, Scandinavia, UK, Eastern Europe, CIS countries, Central Europe, North & South America, Italy.* Develop, enhance, and secure business with the travel agencies and tour operators. Maintain and develop relationships with current and potential clients to increase hotel's awareness and market share.* Survey, review, and analyze competition, market trends, customer needs and comments in order to develop new plans and programs to determine the potency of current plans.* Prepare, analyze, and review forecasts, statements, and reports to determine if the plans and programs are producing the optimal amount of revenue* Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.* Responsible for budgeting, forecasting and business plans for group and leisure sales.* Prepare and promote special events packages to increase sales.* Maintain sales files and direct client list data base.* Ensure accuracy for forecasting of revenues with most updated information.* Achieving and exceeding budgeted room nights and revenue goals annually.* Meet and/or exceed established goals as outlined in the Sales & Marketing Plan; ensure room nights sold, average rate and revenue budgeted for are achieved.* Set a travel schedule to pro-actively respond to key markets.* Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.* Develop sales strategies for group market segments.* Performs other duties, as assigned, to meet business needs. Voir moins

• 

  Anantara Hotels & Resorts

  Jan 2019 - Jan 2021

  Senior Sales Manager

  • Member of the Pre-Opening Team• Promoted products at trade shows across region, connecting with prospects and improving market penetration. Responsible Markets: Middle East, India, China, Russia, CIS Countries, Eastern Europe, Japan, Korea, Africa, South Africa and Local DMC• Oversaw inventory purchases and sales contracts to keep records current and compliant.• Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.• Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.• Increased business revenue through proactive management of relationships and sales strategies.• Managed and coached sales teams including training, goal setting and evaluation.• Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.• Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.• Hired and motivated sales team achieving over sales KPI per year Voir moins

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  SALT Resorts

  Jan 2021 - Nov 2021

  Head of Sales and Marketing
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  Marideal

  Mar 2022 - Jan 2023

  Head of Customer Experience
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  Newmark Hotels & Reserves

  Jan 2023 - Jan 2023

  East Africa and Mauritius Sales Manager

  As the East Africa and Mauritius Sales Manager for Newmark Hotels, I am responsible for overseeing sales activities for four properties in Mauritius, Zanzibar and Tanzania. La Maison d'Ete, Poste La Fayette, 4 Stars Deluxe, Mauritius Mystik Lifestyle Hotel, Mont Choisy, 3 Stars Deluxe, Mauritius Chuini Zanzibar Lodge, Bububu, 4 Stars Deluxe, ZanzibarSeregenti Sojourn Mobile Camp, Serengeti, 4 Stars Deluxe, Tanzania My tasks will include:Developing and implementing sales and marketing strategies to increase revenue and occupancy for our properties.Building and maintaining strong relationships with key travel industry partners, including tour operators, travel agents, and corporate clients.Identifying new business opportunities and developing sales plans to penetrate new markets and expand our customer base.Attending trade shows, conferences, and other industry events to promote our properties and generate new business leads.Collaborating with our revenue management team to develop pricing strategies and promotions to maximize revenue and occupancy.Providing regular reports on sales performance and market trends to senior management.Working closely with our on-property teams to ensure the highest levels of customer satisfaction and loyalty. Voir moins

• 

  One&Only Resorts

  Jan 2023 - now

  Sales Manager - Private Homes

  Manage a sales team and provide leadership, training and coachingDevelop a sales strategy to achieve organizational sales goals and revenuesSet individual sales targets with sales teamWork on sales scripts with agentsTrack, collate and interpret sales figures and reportingEnsure members of the sales team have the necessary resources to perform properlyPlan and direct sales team trainingControl expenses and monitor budgets