Rose Bye

Experience

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  Cega Aviation

  Apr 2001 - Jul 2004

  Claims Handler

  Assisting policy holders in their claims after they had experienced difficulties when travelling. As a claims handler I dealt with many different policies and people who needed help during stressful times. As a call agent I also dealt with first level complaints and the escalation to the underwriters of the policy.

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  Western Sussex Hospital Trust

  Jul 2004 - Apr 2013

  Biomedical Scientist

  Routine medical microbiology laboratory work as an experienced biomedical scientist, including bacteriology, virology, serology, mycology and quality control. In addition I was responsible for students on placement in the laboratory as well as supporting colleagues who were undertaking their degrees. I worked closely with universities and tutors to ensure the development of the students laboratory experience.

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  Roche Diagnostics

  Apr 2013 - Jan 2015

  Product Specialist

  Troubleshooting issues with customers over the phone, visiting customer sites for support visits, ensuring quality in case logging for such troubleshooting or visits as well as ensure our customers feel supported in every way. Support internal customers such as colleagues from affiliate countries or colleagues from within the department as well as marketing and sales.

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  Roche Diagnostics Burgess Hill

  Jan 2015 - Jun 2020

  Team Leader

  Level 3 line management for a team of 11. Development of people's roles and careers including hiring new team members and assisting team member throughout performance improvements. As part of the management team I am included in the strategic planning of the department as well as projects and change management.

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  Roche

  Oct 2017 - Jan 2018

  Interim National Key Account Manager
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  Roche Diagnostics

  Jan 2018 - Jun 2020

  Line Manager Regional Customer Support Centre
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  Roche Diagnostics

  Jun 2020 - Nov 2023

  Global Strategy Implementation Manager

  Acccountable for the coordination of all the implementation and change management within the Global Strategy for Customer support

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  Roche Diagnostics

  Nov 2021 - Nov 2023

  Change Management and Training Chapter Lead
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  ImplementationWorks Ltd.

  Nov 2023 - now

  Implementation lead & Director

  ImplementationWorks uses applied change and implementation management. This is a practical approach which moves away from traditional change management workshops and instead uses activities integrated with the daily work of the organisation and impacted groups.All activities are embedded in your organisation's routine work and in the project approach you chose: from waterfall to agile, ImplementationWorks can support with applied change and implementation management.