
Gina Berry MBA
CUSTOMER SERVICE REPRESENTATIVE

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About me
Leadership & Wellness Coach | Corporate Trainer | Digital Mentor | Helping Purpose-Driven Women and Organizations Pivot With Purpose, Power & Profit.
Education

Limestone University
-Bachelor of Science Degree Business Management
Nova Southeastern University
-MBA Degree Business Administration
Experience

OWENS CORNING FIBERGLASS
Jan 1986 - Jan 1990CUSTOMER SERVICE REPRESENTATIVEResponsible for managing a client portfolio of mid-large size companies, Acted as corporate liaison for various departments. Provided sales support for field sales, facilitated focus groups, conducted client visits.Received " The Supplier of the Year Award " from Ford Motor Company for Service Quality

Dudley Products
Jan 1990 - Jan 1993SALES MANAGERMaintained and services 150 clients. Sales productivity of $250,000 annually in consumer product was achieved. Conducted quarterly sales seminars and training for the east coast region. Assessed customers needs and developed marketing programs targeting customer retention. Organized and planned local and national trade show events. My team carried out a full range of marketing functions. Established product selection, pricing, and programs; assisted in promotions and in communicating marketing programs. Recruited 50 students to attend educational academy in one month. Sold 10K in product in one week.Selected Contribution:Demonstrated immediate talents upon hire and excelled quickly to become recognized by management as key member of marketing/Sales team.Contributed campaign theme idea that proved effective in delivering overall message. Show less

Citibank
Jan 1993 - Jan 2001Asst Vice PresidentDeveloped and managed a wide range of marketing tools, including promotional materials and, direct-mail pieces. Managed and directed consumer acquisition programs for branch networks. Marketed an array of financial products and services to businesses, consumers, and professionals through a comprehensive financial consultant process. Consulted and coached key decision makers of small-med size corporations.Tracked, projected, and reported both advertising and circulation-based marketing programs. Maintained communication with management to ensure marketing activities aligned with business goals. Provided leadership and direction to marketing associates to guide the creation of marketing materials and ensure congruence with objectives. Generated, new business relationships through outside sales and telemarketing efforts. Represented organization at community events and made presentations. Responsibilities included training sales personnel on products and policies; organizing micro-marketing events and maintaining budgeting and forecasting control. Selected Contributions:Launched successful consumer pilot programs; resulting in $2 million in balances and 100 new accounts within six month, maintained and increased client base by designing and implementing strategic customer-retention projects. Successfully managed a $35 million dollar portfolio of 125 clients. Planned and led execution of marketing campaign that doubled monthly revenue. Show less

Empress/Salon Essentials
Jan 2001 - Jan 2007Director of Professional Sales/Trainer/Media Spokes-PersonDirector of sales and management of a professional salon clientele, in which I promote seminars and conduct training classes for over two hundred salons, regionally in the Southwest Texas Market. Generated business sales leads and client expansion projects as well as improving product distribution channels, managing of account reps for various product launches and initiatives. Provide leadership, coaching, and consulting to management personnel.; Resident media liaison for special events, marketing campaigns, media, advertising, focus research group studies that resulted in positioning companies as a leader in the hair loss industry. Responsible for product awareness and branding with tertiary audiences within trade organizations that support the hair care industry. Design sales and marketing strategies to division level personnel to develop new city launches, and links with development training materials for customer call centers. Developed sales training curriculum and trained call center sales representatives and outside sales. Served as the company spokesperson for radio, television, community programs, workshops and seminars.Selected Contributions:Drove up target-market product sales through designing and launching new marketing strategy. Increased new-product revenue by spearheading creation and implementation of highly effective marketing campaign. Show less

Ardyss International
Sept 2007 - Sept 2010Sales ManagerResponsible for the development and supervision of 40,000 independent representatives nationally and internationally. Assist corporate with development and delivery of sales force training programs for recruiting, sales and leadership development. Managed organizational production of 2M monthly in sales volume for health and wellness industry. Provide monthly sales analysis and tracking of marketing initiatives and incentives to senior management. Served on leadership executive board.

CSG Human Resource Management Consulting Group
Sept 2010 - Jan 2014Training ConsultantManage and coordinate training projects, analyze and evaluate training needs. Design and develop training . Deliver and facilitate training on soft skills, diversity, ethics, ADA, EEO, leadership, teambuilding, and personality assessments. Meet with business clients to conduct needs analysis to determine scope of work and present recommendations and implement strategies. Facilitate task groups.

Slim 4 Life Weight Loss Center
Jan 2014 - Jan 2016Health And Wellness CoachInterview clients to analyze dietary habits, medical history and overall medical health. Design food plans for weight management. Coach clients on behavior modification to ensure ultimate health through nutrition. Conduct training and education seminars on nutrition.

HealthMarkets, Inc.
Jan 2014 - Jan 2016Benefits ConsultantMet with prospective customers, business owners and Human resources to design health and wellness programs. Educated potential clients on insurance options. Conducted enrollment presentation, designed and implemented voluntary benefit programs for health and and life insurance,

Interactive Health
Jan 2016 - Jan 2022Team Lead / Health Coach/ EducatorConduct health-screening for corporate wellness , Manage and over see staff, Provide bloodwork, blood pressure monitoring, body composition, and health coaching. Provide education through learn and learn work-shops.

JITA Enterprise, Inc.
Jan 2016 - Jan 2020Regional ManagerManage a team of merchandisers in the Southeast region, Manage promotional events, Provide training and education to customers and staff. Provide assessments for the team, market, and senior management.Provide distribution to local suppliers and retailers for Creme of Nature & LottaBody brand.

Mayvenn
Feb 2022 - Jan 2024Area Director of SalesPioneered Global Sales: Initiated and orchestrated the launch and operation of a pilot/test store, strategically implementing innovative initiatives and iterative improvements that resulted in a remarkable increase in worldwide sales and market expansion.Strategic Initiative Development: Collaborated on the formulation of procedures, processes, key performance indicators (KPIs), and guidelines for enhancing customer/employee interactions, ensuring strategic alignment and service excellence.Leadership and Team Guidance: Provided daily management, guidance, and coaching to the team, fostering a culture of high performance and achievement in line with organizational goals.Talent Acquisition and Integration: Led candidate interviews and facilitated the seamless onboarding of new employees, ensuring their smooth integration into the team and company ethos.Achievement of Performance Metrics: Consistently met monthly sales goals and exceeded key performance indicators (KPIs), encompassing P&L management, employee scheduling, and payroll, optimizing operational efficiency and financial performance.Conflict Resolution and Relationship Oversight: Proactively addressed customer issues and managed employee relations to uphold superior levels of customer satisfaction and team morale, effectively handling internal and external escalations. Show less

Pivot With Purpose
Apr 2024 - nowCoach-Speaker- Corporate TrainerFounder & Executive Coach Pivot With PurposeDevelop and deliver training programs in Organizational Development, Leadership, and Corporate Wellness for small to mid-sized organizations.Design and facilitate customized workshops to address team communication, conflict resolution, and leadership development.Provide one-on-one coaching for executives to refine their professional image and enhance executive presence.Partner with HR leaders and managers to implement strategies that drive employee engagement and retention.Provide Life Coaching Certification Training Workshops Show less
Licenses & Certifications

Instructional Design Ceritifcation
Tarrant County College
License Life & Health Insurance Agent
State of Texas
Life Purpose Life Coach
Transformation AcademyJun 2024
Transformation Life Coach
Transformation AcademyJun 2024
Health & Nutrition Life Coach
Transformation AcademyJun 2020
Wellness Coach
IAP Career CollegeMay 2020- View certificate

How to Be a Positive Leader (Blinkist Summary)
LinkedInMay 2020 - View certificate

Content Marketing: Videos
LinkedInMay 2020 - View certificate

Communicating with Confidence
LinkedInMay 2020 - View certificate

Developing Assertive Leadership
LinkedInMay 2020
Volunteer Experience
AVP
Issued by BNI Midlothian on Jan 2014
Associated with Gina Berry MBA
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