Archer Yang

Experience

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  Philips

  Jun 2012 - Aug 2012

  Intern

  LDCT clinical studies

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  Taipei Hospital, Ministry of Health and Welfare

  Aug 2013 - Nov 2013

  Medical Technologist

  Medical TechnologistPerformed routine and complex analysis of patient specimens in a medical laboratory.

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  Beckman Coulter Diagnostics

  Jul 2014 - Feb 2016

  Field Service Engineer

  Provided high quality service to ensure customer satisfaction; primary field service support. ; backup field service support in Taiwan; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service income and reducing costs.• Project Engineer of Woodlands Health Campus Projects.• Leaded and supported Beckman COulter initiatives from project conceptualization till completion.• Ensured smooth and timely delivery of project.• Performed labtoratory analysizers and automation system soulation design, checkout, installation, startup and post-startup activities for all engineering and applicaion tasks.• Ensured alignment to corporate and local safety guidelines in all aspects to engineering solutions rendered.• 執行儀器預防性保養、維修、安裝、移機和升級等任務。• 具備故障排除和解決技術性問題之技能。提供日夜間與假日產品緊急維修服務。• 協助業務人員在產品上的基礎知識訓練，以及提供客戶、工程師在產品使用方面的技術訓練。• 客戶端產品之安裝調整設定服務。• 遭遇未知新問題時能快速判斷解決，並學習為經驗與同儕共享。• 使用分析工具(硬體/軟體)進行資料分析及保養診斷。• 熟悉電腦操作及檔案管理，撰寫技術性文件。• 拍攝及後製產品使用及保養教學影片。• 客訴意見與不良品客訴處理，提供售後服務。 Show less

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  GE Healthcare

  Apr 2016 - Nov 2016

  Field Service Engineer

  • Performed privative maintenance, installation and training on ÄKTA lab-scale chromatography.• Performed total system level troubleshooting on complex multi-symptom problems.• Region expert of Service Max system in Taiwan, Hong Kong and Macao area.• Service tools manager of Taiwan, Hong Kong and Macao area. Maintaining tools and test equipment properly and ensuring they are calibrated.• Participated in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.• 負責生命科學儀器的現場安裝，調整及日常維護和維修工作．• 在設備安裝服務過程中，和商務部協調發貨和解決裝機中的問題，像銷售人員了解承諾給顧客的設備裝置；與產品部門溝通本地配備復健產品質量的要求，和安排教育訓練．• 執行機器設備的機械組裝、整機調試、性能調試，以及現場機器性能測試報告並交付客戶使用．期限負責管理控制裝機週期，性能指標，機器使用性能測試報告．• 為銷售業務發展提供相關的技術支持• 給指定區域內客戶及其他工程師提供技術支持：與客戶有效溝通，達到規定的客戶滿意度． Show less

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  Beckman Coulter Diagnostics

  Nov 2016 - Jan 2021

  • Project Engineer of Woodlands Health Campus Projects.• Led and supported Beckman Coulter initiatives from project conceptualization till completion.• Ensured smooth and timely delivery of the project.• Performed laboratory analyzers and automation system solution design, checkout, installation, startup, and post-startup activities for all engineering and application tasks.• Ensured alignment to corporate and local safety guidelines in all aspects of engineering solutions rendered. Show less • Specialized in clinic lab biochemistry, immunology, urinary analyzers, and lab automation system. • Completed complicated service calls and service assignments independently.• Provided instrument installation, maintenance, modification, repair, checkup, and training activities on the customer site, service workshop or exhibitions. • Provided high-quality service to users and achieve customer satisfaction and optimal service quality. • The key account customer engineer of TTSH laboratory. Arranged analyzers PM schedules. • Engaged key account customers meeting. Followed up service assignments and uncompleted issues. Planned and carried out TTSH laboratory analyzers overhaul, de-installation, and installation projects.• Carried out installation, preventative maintenance, modification, training, and various field service activities on Beckman Coulter products in major Singapore hospitals, SGH, NUH, and TTSH.• Improved service team workflows, for example, service hotline operation and inventory management.• Mentored three service engineers. Provided positive and negative feedback. Reinforced skills and built self-esteem.• Participated in a major project of TTSH new laboratory automation system installation from 2017 to 2018. Took the lead on four projects, including old automation system de-installation, analyzers relocation, new automation system installation, and monitoring new system performance. Show less

  • Application Specialist

    Jul 2020 - Jan 2021

  • Project Engineer

    Nov 2019 - Jan 2021

  • Field Service Engineer

    Nov 2016 - Jul 2020
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  Hologic, Inc.

  Jan 2021 - now

  • Awarded the engineer of the year of FY 2022, APAC.• Provided technical services to customers and Hologic business partners by providing both remote (off-site), as well as on-site support in the North Asia region.• Conducted regular service reviews of business partners’ capabilities by tracking training certification completion/needs. Monitored technical escalation rates, and ensured partner service resources meet Hologic’s expectations to compliantly deliver a positive customer experience.• Managed Service Key Performance Indicators (KPIs) including Net Promoter Scores (NPS) by reviewing trends, suggesting changes for improvements, and achieving results.• Ensured frequent & fluent communication both with end-customers and business partners’ management teams to discover and implement methods to enhance customer satisfaction.• Reviewed, identified, and negotiated opportunities for new service contracts, renewals, and warranty conversions including managing spare parts and billable labor revenue opportunities. Show less

  • Senior Technical Support Engineer (Emerging Asia)

    Oct 2024 - now

  • Technical Support Engineer (North Asia Regional)

    Jan 2021 - Feb 2025