Anup Kumar

Experience

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  Hampshire Group of Hotels

  May 2007 - Jul 2010

  Assistant Manager House Keeping

  • Spearheaded efforts across a wide gamut of activities for handling linen and staff uniform inventories and laundry, room inventories, pre preventive maintenance, staffing, recruitments and team management• Maximized all available opportunity for up selling both rooms and F & B outlets. Coordinating with various departments for all the arrivals, departures, no shows, cancellations etc.• Assured good physical upkeep, condition of guestrooms and housekeeping equipment and follow up with maintenance department for repairs and maintenances• Organized and directed departmental training programs, resolved staff problems, hired new staff, and evaluated employee performance and work relationship.• Handling Housekeeping department in the Absence of Executive House Keeper Show less

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  The ocean pearl Hotel

  Aug 2010 - Jul 2017

  Accomodation Manager

  • Handling customer relations, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks while displaying cordial attitude towards clients for referral & repeat business to enhance profitability and business volumes.• Planning and executing the operations to ensure quality service. Managing and monitoring guest requests, complaints and feedbacks and checking the daily operations happening in the Front Office Department.• Coordinating with the Front Office department on releasing of rooms and special guest requests (hard board, gardens, interiors flower arrangements etc). Checking Arrivals List and departure confirmation.• Formulating and implementing policies, procedures and various strategies while ensuring adherence to regulatory requirements and hospitality norms; ensuring smooth execution of overall functions pertaining to maintaining the care and use of housekeeping supplies and equipment like linen, chinaware and glassware.• Keeping control on cost & expenses, deciding the budget, linen and amenities par stocks and revenue management. Handling commercial negotiations, managing distribution & in-house control of supplies and ensuring optimum utilization of resources to ensure profitability while ensuring adherence to quality parameters.• Ensuring that all the operational standards set for all the processes are followed. Proposing changes in the policies and procedures to increase efficiency and improve service. • Implementing and maintaining Brand Standards, Guest History System and updation of all the guest profiles. Monitoring business of competition hotels in terms of new accounts and rates.• Meeting and handling corporate and performing tie ups with the prestigious companies. Coordinating with management time to time for action plans and policies and promoting a professional image and to provide product/service information, advice and relevant Services Show less

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  The Ocean Pearl Resort & Spa

  Jul 2017 - now

  General Manager

  Strategic, visionary, risk-taker & achiever with a clear sense of purpose and urgency when exposed to diverse set of challenges; chronicled success & extensive expertise with a proven track record of spearheading Hospitality Operations successfully encompassing F&B Production & Operations, Facility Management, P&L Management; targeting to express potential in leadership roles across Hospitality Operations with an esteemed hotel chain by leaving a mark of excellence on each step Show less

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  The Ocean Pearl

  Jul 2017 - Aug 2019

  Assistant General Manager

  CORE COMPETENCIESHospitality Operations & ManagementF&B OperationsProfitability ManagementBusiness & Operational ExcellenceInventory & Stock ManagementHealth, Safety & Quality ComplianceGuest Management & Customer Service ExcellenceGeneral Administration & Facility ManagementStaff Planning, Allocation & RecruitmentTeam Set-up & Stabilization Sales & Business DevelopmentPricing, Cost & Resource OptimizationStrategic Leader offering extensive experience of 15 years in streamlining & overcoming complex business challenges; expertise in conceptualizing the vision & mission of the organization by spearheading entire gamut of operations entailing Hospitality Operations and P&L Management; ensuring adherence to ISO 22000, 18001, 9001:2004 and HACCP guidelines across facilitiesVisionary Professional with skills that reflects year-on-year success in achieving business growth objectives and optimizing the entire value chain of business for achieving the targeted top & bottom-line profitability, turning-around the business and directing it towards growthNotable success in designing operating controls, SOPs, policies, procedures, service standards & KPIs; expertise in spearheading the entire gamut of operations pertaining to food budgets with an eye on cost and stock control; ensured F&B sales targets are effectively met against the preset standards Show less