Pooja Shashikant Dhende

Experience

• 

  Hindustan Petroleum Corporation Limited

  Jun 2016 - Jul 2016

  Internship

  Internship training at Instrumentation Department of Mumbai Refinery. Successfully completed the project report on Comprehensive Study of Plant Automation through DCS.

• 

  Thinkmile learning solutions LLP

  Aug 2016 - Jul 2017

  Speaker Session Manager

  Head of various Events related to Engineering technology and Education.

• 

  TurboNet Systems Pvt Ltd.

  Feb 2018 - Feb 2019

  Business Consultant

  Retail Hardware and Software for Business Process Management. Point of Sale and Mobility Devices Consultant, handling the product line from Posiflex, Honeywell, Essae.• Retrieved and cleaned client's data with meaningful interpretation to identify key metrics increasing the quality of data by 30%• Analyzed customer database from day to day transactions by implementing SQL queries, with the RFM model and logistic regression model discovered customers most likely to churn• Boosted sales of the company by 30% in the first 6 months with an average of 25% profit margin to the company and increased retention rate of existing customers by planning and implementing customer retention strategies• Discovered trends and provided meaningful insights on annual business generated by bestselling POS devices and software solutions to facilitate better capacity planning and reduced service outages by 15% with Tableau Show less

• 

  Hpcl Mumbai Refinery

  Mar 2019 - Feb 2020

  Project Engineer (Graduate Apprentice Trainee)

  Mumbai Refinery expansion project :NVPS unit cable laying, JB installations, instruments installation, NVPS SRR- planning, cable laying, termination, grounding, installation of the system and marshalling cabinets.Warehousing: Materials management for Projects.• Standup meeting, daily and weekly plan discussion with the PMC- Engineers India Limited (EIL) and various contractors Onshore, Offshore, L &T and Thermax regarding the status of ongoing expansion project mainly focuses on revamping and capacity expansion from 7.5 MMTPA to 9.5 MMTPA of existing units at the Mumbai refinery• Created a dashboard deploying Microsoft Power BI to track the status of ongoing projects and to report the progress of these projects over a period. The data was sourced from monthly Excel files updated manually• Proposed solutions to improve material management at the Projects-Warehouse efficiently and optimized warehouse operations by analyzing the company's fast-moving instruments and equipment's• Translated business needs to analytical requirements by collaborating with PMs for improved feature development Show less

• 

  Vodafone

  Nov 2021 - May 2022

  Consultant

  KPI’s Focused on Customer Acquisitions, Retaining the existing customers by upgrading them, Increasing their SOW by building trust for the brand with quality service. Increasing the lifetime value of the customers with higher satisfaction rate.

• 

  Emmbr - formerly Marshall McAdam

  May 2022 - Jul 2023

  Delivery Partner

  I engage with tech talent and connect them with businesses undertaking transformational projects to deliver the best solutions for both individuals and businesses Australia wide.

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  UniLodge

  Aug 2023 - now

  Customer Service Coordinator