Jumana Halaseh

Experience

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  Zain Jordan

  Dec 2013 - Feb 2014

  ISP Customer Service Advisor

  “Customer Service Advisor” at Zain-Jordan in the ISP (Internet service provider) department, after getting the first rank in the entrance exam.

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  IAXCESS

  Apr 2017 - Jul 2018

  Presales Engineer

  In IAXCESS my job tasks included, but not limited to the following: 1- Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. 2- Provides POC (Proof-of-concept) to customers including presentations and on-site installation for testing purposes for Jordan, Dubai and Lebanon. 3- Handling any technical issues at Jordan office.

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  Logicom Distribution

  Sept 2019 - Nov 2020

  Cisco Account Manager

  In Logicom distribution my job tasks included, but not limited to the following: 1- Establishes good relationship with partners at all organization levels including senior executives. 2- Coordinate sales and technical training for partners with subject matter experts. 3- Facilitate communications and, manage the pipeline and deal flow between partner and Cisco sales reps. 4- Key contact for order management tactical issues. 5- Follow up for payment and maintain credit lines with all partners. 6- Design BOQs based on customer needs. Show less

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  Amman Baptist School

  Nov 2020 - Feb 2023

  Information Technology Help Desk

  1- Installing configuring computer hardware, software, systems, networks, printers, and scanners. 2- Troubleshoot staff-generated technical requests to solve problems and maintain productivity. 3- Monitor and check computers (hard drives, mouse, keyboards, etc.) to ensure functionality. 4- Manage and perform trainings for staff members on software (LMS & Google workspace for educators) or hardware as it is introduced. 5- Configure & manage locally installed programs including e-mail, Edunation Learning Management System and Microsoft Office Show less

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  Philip Morris International

  Mar 2023 - now

  Technology and Platform Engineer