Mwape Chikontwe

Experience

• 

  Zambia Revenue Authority

  Sept 2016 - Apr 2017

  Intern: Direct & Domestic Tax

  Intern under Domestic Tax Division responsible for taxpayers account reconciliation, Taps data cleaning and Tax online data entry.

• 

  Vodafone Zambia

  Apr 2017 - Dec 2019

  ~Responsible for preparing Sales performance reports.~Setting sales targets and tracking channel sales performance against set targets.~ Sales maximisation by ensuring that all channel are well stocked. ~Coordinating of sales activities between sale and marketing department.~sales forecasting~Identifying areas of weakness in order to improve sales. My Responsibilities included:Data mining and converting it into meaningful information, create and updating various Marketing Dashboards, providing support to marketing segments team by analysing effectiveness of marketing campaigns as well new products performance. advertising and selling Vodafone products and services under SALES and distribution.

  • Sales Operations Analyst

    Apr 2019 - Dec 2019

  • Data Analyst

    Jun 2017 - Apr 2019

  • Retail Sales Executive

    Apr 2017 - Jun 2017
• 

  Airtel Zambia PLC

  Jan 2020 - Dec 2021

  CVM Analyst & IBM UNICA Programmer

  ~configuration and execute all marketing campaigns using campaign management tool~Churn minimization by understanding key churn drivers by means of engaging and educating customers through short surveys, defining most valuable customers and Targeting the right audience by means of customer segmentation.~ Owning the development, execution of all marketing campaigns for prepaid segments~Working with internal product teams, and appropriate system vendors to design and deliver campaigns~Ensuring that all Customer Relationship Management System campaigns are set up as prescribed in the product concept note.~ Ensuring that all Customer Relationship Management system campaigns adhere with the governance and regulatory policy requirements~Developing report dashboards for daily/weekly/monthly campaign performance tracking~Identify campaign performance gaps and recommend solutions in order to optimize campaign performance~Working with the broader Marketing team to establish best practice to improve the quality of campaign~Timely reviews of all marketing communication to ensure relevance and effectiveness. Show less

• 

  MTN Zambia

  Dec 2021 - now

  • CVM Operations Manager

    May 2023 - now

  • Analyst: Analytics & Geo Marketing

    Dec 2021 - May 2023