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Diego Falsetti

Diego Falsetti

Operatore call center

Followers of Diego Falsetti45 followers
location of Diego FalsettiLucca, Tuscany, Italy

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  • Timeline

  • About me

    Senior Digital Customer Service presso Snaitech S.p.A

  • Education

    • Istituto Istruzione Superiore "G. Vallauri"

      -
      Diploma

    • 24ORE Business School

      2022 - 2022
      Gestire la Relazione e il Servizio al Cliente

    • 24ORE Business School

      2022 - 2023
      Master Customer Experience Manager

      COMPRENDERE IL CONTESTO ESPERIENZIALE E ORGANIZZARE LA CUSTOMER-CENTRIC ENTERPRISECUSTOMER ANALYTICS & INTELLIGENCE: RACCOGLIERE INSIGHT E ORGANIZZARE I DATI DELL’AUDIENCEOMNICHANNEL CUSTOMER EXPERIENCE: DALDISEGNOALL’AZIONE. PURPOSE, SERVIZI, VALORE,INTERAZIONIVALIDAZIONE E INNOVAZIONE NELLA CUSTOMER EXPERIENCEUSER EXPERIENCE

  • Experience

    • Festa S.r.l. Gruppo Snai

      Sept 2010 - Mar 2012
      Operatore call center

    • AEGON FINANCIAL SERVICES GROUP, INC.

      Mar 2012 - Sept 2012
      Operatore call center

    • Snaitech S.p.A

      Sept 2012 - now
      Senior Digital Customer Service

  • Licenses & Certifications