Romel El Daye

Experience

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  Habibos Fast Food

  Apr 2011 - Mar 2012

  Co Owner and Manager

  Operational management, Financial management, People management, Ensuring high standards of customer service, Preparing reports and other performance analysis documentation

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  Sixty K Ltd (60K)

  Oct 2012 - Oct 2013

  Call Center Operator with Arabic and English Languages

  Support and provide superior service via phones, e-mail and faxes as a caller;Use questioning and listening skills that support effective telephone communication.;Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects;Use the most appropriate way to communicate with different behavior types on the telephone;Apply the proper telephone etiquette to satisfy various customer situations;Write comments about various types of interviews. Show less

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  C3i Europe

  Nov 2013 - Jun 2014

  Respond to questions of study procedures/ protocol;Provide constant feedback to support the efficient use of clinical systems and applications, observational study processes and overall quality of the project deliverables;Investigate, track, prioritize, and resolve site/ client user feedback, complaints and issues;May assist in the development of site specific recruitment, retention and follow up plans/ process in line with the project strategy. Ensure the site is recording data from patient charts, medical records, interviews, questionnaires and other sources in accordance with study plans;Plan timing and content of contact with sites to make the best use of their time;Create and submit detailed call logs documenting costumer interactions;Share technical information and best practices with team members, management and clients. Show less

  • iCRA

    Feb 2014 - Jun 2014

  • Help Desk Analyst

    Nov 2013 - Jan 2014
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  Imperia Online

  Jul 2014 - Oct 2015

  Community Manager

  - Written translations in Arabic language of materials for the company’s activities- Communicating with end users in Arabic countries in order to resolve technical issues as well as matters regarding methods of payment- Online support with customers via chat and email in Arabic and English languages- Uploading information on Facebook and Forum regarding the company’s new promotions, events, etc.

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  Sunsystem

  Sept 2015 - Aug 2016

  Regional Sales Representative - Arabic Countries

  - Source, plan and execute sales and business plans- Identify sales prospects and follow up on new leads and referrals- Maintain current and potential client relationships

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  MONBAT GROUP

  Aug 2016 - Jan 2021

  Develop and implement export strategies to maximize profits and minimize costsPrepare export documentation such as invoices, packing lists and bills of ladingEstablish and manage relationships with international partners, including distributors, agents and vendorsMonitor international regulations and compliance requirementsNegotiate shipping contracts and freight forwarding agreementsLiaise with customs authorities and other government bodies to ensure compliance with regulationsDevelop and maintain export databases, records and reportsMonitor market trends, competitor activities and customer feedbackAddress customer inquiries and complaintsDevelop and implement continuous improvement initiatives to optimize export operations Show less

  • Export Manager Middle East and North Africa

    Sept 2017 - Jan 2021

  • Sales Associate Middle East

    Aug 2016 - Sept 2017
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  KT INTERNATIONAL SA

  Jan 2021 - Dec 2024

  Regional Manager Middle East and Africa

  Delivery of annual volume and profit targets in line with the company planDevelopment of market entry / existing market annual plansDistributor / importer contractual negotiationsMonthly, quarterly and annual demand and volume forecastingOperational day to day management of duty free and domestic market partnersCoordinate all activities with sales and marketing teamsIn cooperation with respective internal parties – ensure timely implementation of planned activitiesEnsure constant monitoring, reporting and post evaluation of activities. Show less

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  M Tobacco Group

  Feb 2025 - now

  International Trade & Sales Manager