Kerwin Butts, CAPM, CSM, CSPO

Experience

• 

  Henri Bendel

  Jan 2005 - Jan 2008

  Receiving Associate
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  NYC School Construction Authority

  Mar 2009 - Jan 2015

  Service Desk Technician

  Address Service Desk phone and email requests, and generate, resolve and route service requests using the Heat Ticketing system while performing basic troubleshooting to determine true nature of problem. Manipulate administrative software to create, modify or delete records within various systems.

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  UHE TV

  Sept 2012 - Jun 2013

  Executive Creative Designer/Web Designer

  At UHE TV my responsibilities include managing and maintaining the UHE TV website as well as several individual portals including (but not limited to) UHE TV Rep Your City, UHE TV College and UHE TV Entrepreneur portals. Uploading and Editing the videos and content (Blogs, Bios, Pages) that are visible across the site. Creating small graphic images or backgrounds to be used on UHETV.com as well as reaching out to potential individuals who are interested in having their media/work uploaded to the site. Show less

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  NYC School Construction Authority

  Sept 2017 - now

  Function as the primary point of contact for service desk for user and production support. Assist in the development of UI (User Interface) screens for various system modules (both new and enhancements). Responsible for the training of new Safety Inspectors. Assisting in creating and releasing scripts for data fixes and ongoing operational database maintenance. Primary testing resource for both system enhancements and new development. Assisting Project Manager with documentation using tools like MS Office Visio, Word, Power Point etc as well as creating future enhancement prototypes using tools like BalsamiQ, Axure. Show less

  • Telecommunications & System Operations Specialist

    Feb 2015 - now

  • UX/UI Team Lead

    Sept 2017 - now