Md. Nahid Hasan

Experience

• 

  BRAC-Aarong

  Jul 2010 - Nov 2013

  Customer Service Associate

  • Providing introductory information to new customers• Ensuring that customers are satisfied with products or services• Following up with clients or customers to check that they’re still satisfied with any purchases• Letting customers or clients know about additional products or services• Determining the quickest, most effective ways to answer a client’s or customer’s questions• Escalating queries and concerns• Troubleshooting common issues with a product or service• Working with a team of CSRs and other departments to find appropriate solutions Show less

• 

  Otobi Limited

  Jul 2012 - Dec 2013

  CRM Executive

  • Achieved Sales target & managed Back Store (25000 Sqft.), Inventory, Distribution & Transport Operation with 20+ staff.& daily reporting through SAP.• Implemented SOPs of Showroom sales, Store, Distribution, Transport & Security with Manager, CRM.• Implemented Inbound & outbound process.• Increased Retail sales & delivery by 50% through better customer service, supply, optimizing storage & planning.• Implemented Inventory control through Physical vs SAP reconciliation process.• Prepared Sales order, Delivery, Product Requisition, MRR, Stock transfer Note (STO), purchase requisition (PR), transfer posting note (TPN), return to vendor (RTV), RI (return in order), GRN, damage & claim process by SAP. • Reduced 20% delivery cost & 15 % transport demurrage through process, route plan, merger plan, packing, loading & unloading; distribution volume increased 50%.• Prepared material requirement to meet weekly / monthly / yearly target & daily reporting to concern department.• Showroom procurement planning, Cost reduction analysis & 5S control as per operational needs.• As a part of Retail team contributing in Marketing, SCM, Finance, Factory, Audit & others cross functional Departments. Show less

• 

  Partex Star Group

  Jan 2014 - Sept 2018

  Asst. Manager, Store & Inventory Management

  • Store & Inventory Control Management.• Managing overall distribution and transportation system of the store.• Receiving products by manually & ERP-Oracle system.• QC the products, racking as per FIFO & manage damaged/claim.• Create requisitions, GRN, delivery, return in order (RI) through ERP "Oracle" software.• Space management, i.e. planning, proper space using and implementing optimum use of store.• Conduct weekly, monthly & yearly physical inventory.

• 

  Suzuki Bangladesh - Rancon Motorbikes Ltd.

  Oct 2018 - now

  • Managing USD 2.5 billion (approx.) capacity-based manufacturing warehouse 120,000 (SFT) & manufacturing project USD 9.5 billion-yearly (approx.) by proper design, planning, budgeting in compliance with company’s policies, vision. Also, Logistics & Distribution Operation with 35+ staff. • Implemented SOPs of Warehouse, Manufacturing & Distribution Management process. • Stock in days has been reduced to 02 months by implementing MRP, strategic, short & long-term purchase and optimizing storage capacity. • By analyzing consumption report raise requisition of Paint, Thinner & others chemicals to meet the Model & color wise sale demand.• Increased Supply, production & delivery by 40% through resource and capacity planning. • Inventory control through Physical vs IFS-ERP vs PRISM-ERP vs VAT vs Finance vs claim reconciliation process. • Started the process for clear out the non-moving products for inventory and space optimization. • Preparing GRN, BOM design, Mapping, configure, system production, delivery, stock transfer, MRR, PR, RI, transport bill, claim process by IFS-ERP & PRISM-ERP. • Transport Vendor sourcing, negotiation and implementation. • Development of Distribution strategies and implementation. • Distribution savings scope findings while maintaining productivity, quality and implementation. • 60% increase distribution volume by implementing route plan, increasing distribution points, deploying contractual vehicles; sales increased by 40% due to faster and improved supply. • Reduction of delivery time by 30% by process and team development. • 10% reduction of cost of delivery through merger of products, implementation & adherence of policies, route plan. • Contributing in reducing demurrage by 30% to 5% & savings of yearly 01 million through proper packing, loading unloading. • Leading IFS-ERP backlog project & implementation PRISM-ERP • Warehouse procurement planning, Cost reduction analysis & KAIZAN, 5S, 5M control as per operational needs Show less • Managing USD 2.5 billion (approx.) capacity-based manufacturing warehouse 120,000 (SFT) & manufacturing project USD 9.5 billion-yearly (approx.) by proper design, planning, budgeting in compliance with company’s policies, vision. Also, Logistics & Distribution Operation with 35+ staff. • Implemented SOPs of Warehouse, Manufacturing & Distribution Management process. • Stock in days has been reduced to 02 months by implementing MRP, strategic, short & long-term purchase and optimizing storage capacity. • By analyzing consumption report raise requisition of Paint, Thinner & others chemicals to meet the Model & color wise sale demand.• Increased Supply, production & delivery by 40% through resource and capacity planning. • Inventory control through Physical vs IFS-ERP vs PRISM-ERP vs VAT vs Finance vs claim reconciliation process. • Started the process for clear out the non-moving products for inventory and space optimization. • Preparing GRN, BOM design, Mapping, configure, system production, delivery, stock transfer, MRR, PR, RI, transport bill, claim process by IFS-ERP & PRISM-ERP. • Transport Vendor sourcing, negotiation and implementation. • Development of Distribution strategies and implementation. • Distribution savings scope findings while maintaining productivity, quality and implementation. • 60% increase distribution volume by implementing route plan, increasing distribution points, deploying contractual vehicles; sales increased by 40% due to faster and improved supply. • Reduction of delivery time by 30% by process and team development. • 10% reduction of cost of delivery through merger of products, implementation & adherence of policies, route plan. • Contributing in reducing demurrage by 30% to 5% & savings of yearly 01 million through proper packing, loading unloading. • Leading IFS-ERP backlog project & implementation PRISM-ERP • Warehouse procurement planning, Cost reduction analysis & KAIZAN, 5S, 5M control as per operational needs Show less

  • Deputy Manager, Lead Production Planning, Inventory & Materials Management & Distribution

    Jan 2023 - now

  • Assistant Manager, Lead Warehouse, Material Management & Distribution

    Jan 2022 - Sept 2023

  • Senior Executive, Warehouse & Material Management, Supply Chain Management

    Oct 2018 - Dec 2021