Mark Mitchell

Experience

• 

  Granada Heatlh & Fitness

  Jan 1996 - Jan 1999

  Manager

  Corporate Health and Fitness Centre Manager & Personal Trainer

• 

  American Express

  Jan 1999 - Dec 2009

  2009 Regional Manager for Delivery of Global WAN• Build a core team of engineers and project managers to deliver a complex WAN transformation program.• Lead a Regional team to deliver a new multi-vendor Global MPLS infrastructure to over 150 European sites.• Engage in depth with external vendors and new technology partners to meet an aggressive implementation schedule.• Drive project planning, tracking and reporting. Manage risks and issues within region as part of a Global Delivery team.• Act as single point of escalation for the EMEA region• Present scope, impact, benefits and schedule to business partners 2007-2008 Manage EMEA Voice Engineering Portfolio. American Express• Capitalise upon newly formed relationships, and build new partnerships with multiple internal and external business partners to manage the varied and complex regional portfolio of 80+ initiatives.• Lead the transformation of the Voice Infrastructure Engineering team from a non-compliant state to a fully compliant delivery team. • Support financial planning across Technologies Finance and Business Management team to improve forecasting and drive process improvement.• Acting Director, accountable for Performance Management of resources in a team of 30 engineers and project managers. • Provide escalation point for the project team, business partners and external vendors. 2005-2006 Manage HQ Portfolio for EMV initiatives across the Global organization. • Single point of contact for business partners at various levels, across multiple units globally.• Financial control of $6MM budget, responsible for reporting to HQ on the portfolio finances.• Mentor new project managers. Show less

  • Program Manager

    Jan 1999 - Dec 2009

  • Project/Portfolio Manager

    Jan 1999 - Dec 2009
• 

  American Express

  Feb 2011 - Jul 2024

  Responsible for building and leading a new Delivery Team and Tech PMO to drive significant expansion in Financial Crimes Transformation (AML & KYC), and large scale commercial technology initiatives. Owned the cross-platform technology delivery, managing risks, prioritization, improved agility and end to end delivery of Top 100 initiatives. Represent Technology organisation on SLT, partnering with C-level executives to remove barriers and expedite execution. Owned the end-to-end solutioning and delivery of capabilities to manage customer data, ensuring business continuation in key markets and compliance with AML regulations. Show less

  • Technology Director - Cross Platform Delivery

    May 2021 - Jul 2024

  • Director of Technology

    May 2021 - Jul 2024

  • Director of Product & Engineering

    Feb 2011 - May 2021