Samantha Liong

Experience

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  Hoe Pharmaceuticals Sdn. Bhd.

  Jan 2004 - Feb 2007

  Production Pharmacist

  My main job scopes are coordinating and control production activities, implementing production plan in according to cGMP, and ensure smooth running of the whole production line.- Coordinate in planning and organising the manufacturing process from dispensing right through to packing- Implement operational manuals, production plans and programs- Ensure conformance of manufacturing processes with company’s objectives and policies- Check availability of raw materials and packaging materials- Accountable for raw materials and finished goods which falls under the Poison category- Schedule and fulfil daily, weekly and monthly production plan to meet sales need- Monitor manufacturing activities in compliance with the requirements of cGMP- Ensure that all standard yields are maintained along production line- Ensure general cleanliness and hygiene of production areas and personnel- Assist in pilot scale trials of products under R&D- Provide on-the-job training and continuous training to production personnel- Manage departmental expenses Tunjukkan kurang

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  KL Scientific Sdn Bhd

  Feb 2007 - Jan 2013

  Sales Manager

  My main job scopes include operation, sales and marketing of medical laboratory equipments – Euroimmun diagnostic kits (sole agent), and agent for various brands.1) Euroimmun Diagnostic Kits (sole agent) and other medical equipments - Sales and marketing strategies- Involve in day-to-day sales operation (include customer servicing and technical issues) - Involve in tender submissions and delivery of scope of work as per awarded in tender - Provide product training to clients- Participate as exhibitors in exhibitions and expos - Manage company expenses- Manage sponsorship to talks / seminars for clients - Evaluate company structure- Identify emerging opportunities from sales & marketing aspects - Ensure smooth operation of business2) Lab Furniture- Involve in the consultancy work for laboratory lab furniture design and build up- Handled lab furniture design and construction for UiTM Sg Buloh Tunjukkan kurang

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  D Jungle Group Sdn Bhd

  Jan 2013 - Jun 2014

  Business Development Manager

  My main job scopes include operation, sales, marketing, and PR work for the group of companies.1) Travel Tales Sdn Bhd (Events & Tours Management) - Develop marketing plan and sales strategies, manage company expenses, evaluate company structure, identify emerging opportunities from sales & marketing aspects, see through execution of sales & marketing plan, handle operative matters relating to sales, organise and run events, ensure smooth operation of business2) Eight Acres (Boutique Resort) - Develop marketing plan and sales strategies, develop PR plan, manage departmental expenses, evaluate departmental structure, identify emerging opportunities from sales & marketing aspects, see through execution of sales, marketing & PR plans3) DJungle People Sdn Bhd (Corporate Training) - Develop marketing with DJungle People Retail Team, develop PR plan, manage departmental expenses, evaluate department structure, identify emerging opportunities from marketing aspect, see through execution of marketing and PR plans4) Group Business Development - Develop PR plan for DJungle Group Of Companies rebranding exercise, handle all group design works, manage departmental expenses, evaluate departmental structure, identify emerging opportunities from business aspect (Penarek Inn), see through execution of PR plans5) Market Intelligence – Obtain, update, maintain and evaluate market trends, competitor information and client issues relating to Travel Tales Sdn Bhd, Eight Acres, and DJungle People, in order to help identify new business opportunities and develop relevant sales, marketing and PR plans Tunjukkan kurang

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  AEON CO. (M) BHD.

  Jun 2015 - Jan 2016

  Area Manager - Aeon Wellness

  My main job scopes include manage retail operations and new expansions of Wellness Business. I am currently responsible for 16 outlets in Klang Valley.1) Shop operations - Manage shop operations from service and consultation, staff control, selling floor, stock take / shrinkage, price / stock display, mystery shopper program, cleanliness, compliance, monitor facility maintenance with the aim to standardise and comply with Wellness business SOP2) Financial management - Manage shop income and expenses (sales, operation profit, expenses, gross profit, shop P&L, shrinkage) and to take action for improvement and countermeasures against target in-line with promotion plan3) Hospitality - To lead example of good service, greeting, and consultation based on set business culture to all customers at all shops, to improve mystery shopper score, to motivate staff, and handle customer complaints4) SOP Maintenance & Development - Implement and manage new scheme of operation with updated SOP due to constant change aligned to business expansion, and to propose new SOP to strengthen current SOP with the objective to improve shop operations standards and customer service5) Human Capital Development - People management by motivating and providing education and training to shop management and staff for human resource development6) Operations Support - Support HQ operations by implementing operation SOP and cascading any announcements from HQ to shop7) Expansion - Aggressively involved in new shop opening and manpower recruitment Tunjukkan kurang

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  Travel Tales (M) Sdn Bhd

  Jan 2017 - Jan 2020

  Sales And Marketing Manager

  My main job scopes include operation, sales and marketing of Travel Tales services in events, tours and resort management.1) Events- Develop marketing and sales strategies- Develop ready-to-sell event packages- Involve in day-to-day sales operation- Manage, coordinate, and run events- Manage departmental P&L and expenses/budget2) Tours- Develop marketing and sales strategies- Develop unique ready-to-sell tour packages- Involve in day-to-day sales operation- Manage, coordinate, and run tours- Manage departmental P&L and expenses/budget- Participate in trade fairs and exhibitions to promote tour packages3) Resort (specifically Eight Acres Resort)- Develop marketing and sales strategies- Develop in-house activities and events- Involve in day-to-day sales operation and from time to time handle resort operation when required- Manage departmental P&L and expenses/budget- Participate in local and international trade fairs and exhibition to promote property - Organise media exposure of property Tunjukkan kurang

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  Serba Dinamik IT Solutions Sdn. Bhd

  Jan 2020 - Nov 2022

  Operation & Marketing Manager

  My main job scopes include operation, sales and marketing of D-Virtual Park Bangi.- Person in charge of the overall operations of the virtual park including duties ranging from hiring employees to supervising the theme park's security staff.- Responsible for every aspect of the day-to-day running of the theme park. This includes key functions, such as managing the customer experience, strategic planning and development, sales and marketing, technical issues, monitoring health and safety, overseeing the park's finances and staff management.- Propose and implement strategies to constantly improve customer satisfaction and the virtual park development.- Responsible for all marketing activities and sales generation of the virtual park.- Coordinate activities that affect operational decisions and business requirements.- Plan and review compensation actions; enforcing policies and procedures.- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions.- Analyze process workflow, employee and space requirements and equipment layout; implement changes.- Responsible for all operational and marketing executives, with review/approval responsibility for all operations employee.- Work with key management to determine values and mission, and pan for short and long-term goals.- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.- Identify and address problems and opportunities for the D-Virtual Park.- Build alliances and partnership with other organizations from the public an private sector.- Oversee the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and the public.- Understand local community issues related to the theme park operations.- Plan and implement strategies to achieve constant improvements in visitor and employee satisfaction. Tunjukkan kurang

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  Bake With Yen Malaysia

  Jan 2023 - now

  Training & Development Manager