Meynardo Jr. Ragual

Experience

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  Teleperformance

  Feb 2014 - Jan 2015

  Inbound Customer Service Representative

  Answering phone inquiries about billing, new promotions, changing plan of thesubscribers.- Received incentives for being consistent on getting 100% QA scores every week.- Promoted as a Team Lead, OIC and was able to handle 15 agents.

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  Transcom

  Jan 2015 - May 2017

  Technical Suppor Representative

  roubleshoots problems with computer systems and cellphones, includingtroubleshooting hardware and software, e-mail, and network issues. - Provide qualitycustomer service while demonstrating the ability to effectively troubleshoot and resolveadvanced technical inquires those results to get high customer satisfaction scores fromthe clients. - Awarded as the Top Agent for Remote Management Team (December 2016)- Received a certificate for "Milo Energy Award”. It was a recognition award for sharingpositivity at all times with the entire group. (Samsung Canada) - SME and POC of theteam Show less

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  IHG Hotels & Resorts

  May 2017 - Jun 2020

  IHG One Rewards Team Manager

  - Develop a strategy the team will use to reach its goal- Provide any training that team members need and support representative developmenton their areas to improve- Communicate clear instructions to team members- Listen to team members' feedback- Monitor team members' participation to ensure the training they are being provided isbeing put into use, and to see if any additional training is needed- Manage the flow of day-to-day operations- Top 1 (Team) Performer for See It! Say It: Lunch is On Us (Initiatives of L & P team) Show less

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  TDCX

  Sept 2020 - Nov 2021

  Client Support Associate/ Support Ambassador

  - Answering inquiries from Facebook Marketplace sellers through email channel.- Reviewing all the cases from sellers and forwarding them to the right department orescalating it if needed.- Provide basic troubleshooting steps on the error message that they’re getting and sendthem help center links.- Provide clear, accurate information; explain policies or processes of the Facebook- Managing inquiries from guest and host through messaging and email option - Tracking tickets from guests and forwarding them to the right department - Provide excellent service to our guests while promoting/selling our different listings. - Provide clear, accurate information; explain policies or processes of the Airbnb T/C. Show less

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  Zulal Wellness Resort by Chiva-Som

  Nov 2022 - Nov 2024

  Human Resources and Welfare Coordinator

  To assist and provide administrative support to the Director of Human Resources, such as managing and coordinating DHR schedule, scheduling, and organizing meetings, preparing expense claims, and reviewing all the documents for signatures.Serves as the Executive Secretary of Director of Human Resources and Human Resources ManagerTo provide the best employee journey starting Day 1 of new joiners at the resortTo assist in the building of an effective team of employees by taking an active interest in their welfare and safety and HR departmentTo maintain the inventory of Human Resources Forms and re-order as necessaryTo ensure timely addition and deletions of insurance on a monthly basisHave a complete understanding of and adhere to the resort’s employee handbook and regulations contained withinDevelop and maintain effective relationships with owners, colleagues, corporate office and vendorsPromote a friendly, dynamic and collaborative work environment that includes, open communication, teamwork, participation, trust, respect, professionalism and funAssisting the recruitment officer on screening and interviewing applicantsCarry out any other reasonable duties and responsibilities as assigned Show less

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  Al Abdulghani Motors

  Dec 2024 - now

  Engagement and Internal Communication Executive

  - Interpret data including employee engagement survey results to derive insights and trends.- Utilize Excel for data processing, creating dashboards, and compiling reports.- Build and maintain databases to track employee feedback and engagement initiatives.- Support the planning and execution of engagement-related projects across departments.- Coordinate ad-hoc initiatives that promote employee participation, team-building activities and communication projects.- Draft and edit communication materials (emails, newsletters, reports) tailored to various internal audiences.- Utilize modern communication platforms (e.g., intranet, collaboration tools) to run internal surveys, registration and company updates.- Collaborate with leadership to ensure timely and consistent communication of engagement action plans.- Partner with HR and department heads to develop action plans based on survey insights.- Monitor trends in internal communications and employee engagement to introduce innovative practices. Show less