Balla Vidyasagar Naidu

Experience

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  Wipro Infotech

  Oct 2005 - Jun 2012

  Sr.Executive-Business Operations

  • Rendered qualitative service delivery to regional key accounts.• Meeting SLA parameters. • Coordinated with channel partners & support team on closure of escalated incidents.• Ensured to meet C-Sat across the given accounts. • Ensured seamless service in coordination with OEM & Logistics.• Part of PMO team.• Conducted preventive maintenance of critical/ supporting assets and monitored collection targets.• Participated in quarterly partner performance audits.• Developed & maintained productive business relationship with customers aimed at maximizing revenue generation.• Functioned as SPOC for customer & Wipro; Identify replacement of EOL assets & share with customer.• Guided customers in conversion of warranty expired assets in to AMC. • Generated various reports/ quarterly P&L for the senior leadership team and other stakeholders.• Coordinated activities related to preventive maintenance of assets and processing of franchisee payments for PAN India.• Liaised with channel partners, site-in-charge, and helpdesk coordinator to ensure compliance to various SLA parameters. Generated various reports for the senior leadership team and other stakeholders.• Interacted with the top management in resolution of vendors/ contractors issues.• Supported the sales team in accomplishment of business targets. Show less

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  Axon Network Solutions Pvt Ltd.

  Jun 2012 - Jan 2014

  Account Manager

  • Leading technical team of 25 members across PAN India. • Function as single point of contact for the client. • Involved in planning & implementation of IT infrastructure projects in compliance to delivery schedules and other SLA parameters.• Optimize resource utilization across project assignments.• Liaise with Incident Management, Problem Management teams within client with regards to root cause analysis of recurring incidents.• Participate in periodic reviews with client and ensure implementation of feedback. • Having regular review with respective engineers on pending tickets and performance. • Update project status/ progress of major incidents to Client management. • Having track of IT assets. Show less

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  Acropetal Technologies Limited

  Feb 2014 - Nov 2014

  Account Delivery Manager

  • Leading technical team of 25 members across PAN India. • Function as single point of contact for the client. • Involved in planning & implementation of IT infrastructure projects in compliance to delivery schedules and other SLA parameters.• Optimize resource utilization across project assignments.• Liaise with Incident Management, Problem Management teams within client with regards to root cause analysis of recurring incidents.• Participate in periodic reviews with client and ensure implementation of feedback. • Having regular review with respective engineers on pending tickets and performance. • Update project status/ progress of major incidents to Client management. • Having track of IT assets.• Participated in new site implementation plan & execution Show less

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  PCS Technology Ltd.

  Dec 2014 - Aug 2015

  Project Manager

  • Leading the team of 40 members across PAN India. • Optimized resource utilization to ensure compliance to SLA parameters. • Coordinate with the top management in resolution of escalated issues.• Maximized customer satisfaction through qualitative service delivery.• Function as single point of contact for the client & PCS. • Having regular review with respective Team Lead/Coordinator on pending tickets and performance. • Coordination with supply chain management team for spare delivery. • Presenting SLA achievement to customer on monthly & working on concerns and mitigation plan. • Working on continual service improvement and putting value add as analysing the tickets and updating the customer if any particular asset model issues repeated. Show less

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  Collabera Technologies Pvt Ltd

  Oct 2015 - Sept 2023

  IT Asset Manager

  • Tracking & updating the hardware assets in CMDB across the globe.• Location wise maintain the imprest details.• Coordinate with procurement team for any purchase.• Coordinate with OEM vendor & onsite team for delivery as per PO.• Submit EOL/EOS assets to client and coordinate to refresh/dispose the assets.• Annual reconciliation of the assets.• Provide Adhoc reports to client.

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  Dell EMC

  Dec 2016 - now

  Workflow Manager

  Currently I am working for Dell EMC as Workflow Manager. Looking to relocate from India to Europe or US.