Pradeep Moharana

Experience

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  Tata Communications

  Mar 2012 - Jul 2014

  Maintaining connectivity to almost 160 Non-SLA & more than 1000 SLA based circuits, which includes customer HUB Locations and Remote Locations.Provides Level 1 troubleshooting for MPLS L3VPN, BGP, DSL Links and ADSL MODEM Issues. Incident handling for customer Link down, Packet drops, Latency, Routing and configuration related issues. Raising an RFC (Reason for Change) or planned maintenance ticket for the major changes/up gradation to the system, to benefit the customer or will provide a permanent fix to certain major issue faced by the customer.Troubleshoot and then escalate critical issues to Vendor, and then accordingly generate solution to solve the problems pertaining to the network with the help of vendors.Dealing with international ISP for troubleshooting the routing related issues or IP Backbone related issues in case of NNI Connectivity, Address queries regarding customer Network complaints & extending support to resolve Customer network issue. Also deal with Tier 1 ISP Peer for different type of BGP changes to resolve the different network issue.Configuration and maintenance of Routers and Switches. Coordinating with Site Tech to resolve the hardware related issues.Writing ACLs for traffic filtering.Troubleshooting of connectivity, speed and other network related Issues.Configuring and troubleshooting MPLS L3VPN’s, BGP (NNI Connectivity). Show less

  • Executive Engineer

    Mar 2013 - Jul 2014

  • Graduate Engineer Trainee

    Mar 2012 - Feb 2013
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  Tech Mahindra

  Aug 2014 - Aug 2015

  Network Engineer

  Maintaining Tech Mahindra IT infrastructures Devices (6506, 6509, 6807, 3750 Stack Switches, 2960) and links (Internet/Intranet/DMPLS/GMPLS).Given Support for new Implementation like Putting two 6807 Switches into VSS and Guest House Network Implementation, connecting Guest House to Core Devices and configured HSRP in between them for redundancy.As per the schedule, Performing DR Drills for all critical devices Quarterly and Standard ACL Review of all critical devices on Monthly basis.Upgraded and downloaded IOS on access, distribution layer switches and ODC routers as per the requirement.Implemented basic Configuration on all distribution and access layer devices or on new devices, so the management become easier.Troubleshoot end users issues like VPN connectivity by taking RDP sessions, Project Specific VLAN Creation, Moving Switch ports to VLAN, applying ACL to the VLAN's.Read Access on Check point Dashboard to check the firewall logs and Rules.Provide WIFI access to the user by adding their system MAC address to the controllers (WLC) under the SSID maintained by Tech Mahindra for Hyderabad Location.Coordinate with Domestic and International Service Provider to resolve the Link Down/Latency/Packet drops issue to a particular onsite/Client location from any Tech Mahindra Locations over internet or MPLS backbone. Show less

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  BT

  Sept 2015 - May 2019

  Configuration Design, Implementation and Commissioning as per Clients requirements WAN, LAN & WLAN Incident Management : Resolving Critical(P1), Major(P2), Minor(P3 & P4) Network Issues and Fulfillment Request as requested by Client with in the SLA

  • LAN/WAN Solution & Implementation Engineer

    Jun 2018 - May 2019

  • Network Support Engineer (2nd Line)

    Sept 2015 - Jun 2018
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  Juniper Networks

  Jun 2019 - now

  • Technical Support Engineer 4

    Jul 2021 - now

  • Technical Support Engineer 3

    Jun 2019 - Jun 2021