Muzhaffar Azham

Experience

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  TRUE Fitness

  Feb 2010 - Jan 2011

  Fitness Trainer
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  Maybank

  Jan 2011 - Jan 2012

  Customer Relation Executive

  Responsible in creating relationship among new and existing Maybank customers, handle all their account transactions.•Responsible in updating the customer with Maybank’s new products.•Receive The biggest Jumper in KPI Award on Jun 2012.•Have close over 65 investment policy, 20 Unit Trust policy and more than 50 Insurance contract while working in Maybank.•Has been chosen to be one of the team leader in CRE Maybank Idea Program.•Major skill required from the above working experience is business negotiating skills, client management, human relations, document writing skills, PR skills and decision making. Tunjukkan kurang

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  Vantage Point Consulting

  Jan 2013 - Jan 2014

  SAP MM Consultant

  Involve in TPM CORP SAP ECC 6.0 Implementation for Technology Park Malaysia (TPM) (7Months)- supporting role for the SCM Team - Business Blueprint, System Integration Training(SIT) , Unit Acceptance Training (UAT)- Data conversion for Master Data (Mock Run)- Config Document for HR (Payroll Module)Indah Water Konsortium (Currently)-Data Conversion and Migration Team- Become a trainer for SAP SUS System (Suplier Service System) for vendor

• 

  ABeam Consulting

  Jan 2015 - Nov 2017

  Service Analyst

  - Provided base level IT support to non-technical personnel within the business.- Managed call flow and responded to technical support needs of customers.- Provided on-call support for critical issues.- Used ticketing systems to manage and process actions taken.- Used scripting skills to contribute to internal tools.- Answered telephone calls promptly and minimized delays that could lead to abandoned calls.- Maintained high departmental standards for quality and productivity metrics.- Managed and maintained Distribution List ( reset password, unlock account, create new Shared Mailbox and Distribution List )- Provided base level BASIS support such as SAP Monitoring and Recovery system Tunjukkan kurang

• 

  Evonik

  Nov 2017 - now

  > Solving the incidents that was created by the users and follows up with end users to supply missing information.> Solving the Service Request that was created by the end users with proper knowledge article> Administration in SAP Solution Manager Environment such as Creation of Support team and Assignment of the support team, CHARM Process and provide a Workaround for users on issues regarding Solman tickets error> Involved in the Weekly ERP Service Released > Administration in the HP Service Manager (HPSM) Service Level Management Structure and conducting Support Team Compliance Checks> Involved in Handling IT demand or Software Demand tickets by collecting information and data from the user or customer> Responsible on dealing with user/customers regarding their Software classification detail Tunjukkan kurang > Solving the incidents that was created by the users and follows up with end users to supply missing information.> Solving the Service Request that was created by the end users with proper knowledge article> Escalate incidents meeting the criteria of a major incidents to AM-PD-PS, the team lead or deputy on duty> Provides resolutions and solutions to SAP related incidents where possible, drawing upon own personal knowledge of Evonik best practice solutions and knowledge article, database, which contains solutions to known issues> Dispatches (forwards) remaining incidents to the appropriate member of the Process Support Team in the regions or to the appropriates process Team based on the relevant dispatch matrix in a timely and efficient manner> Handling external procurement system for Evonik (Hubwoo System) on the administrative tickets and other related issues> Giving the new joiners Hubwoo System Training from top to bottom and also helping them for the 1st 3 months of on job training> Provides resolutions and solutions to SAP related incidents (Sourcing related) where possible, drawing upon own personal knowledge of Evonik best practice solutions and knowledge article, database, which contains solutions to known issues> Handling external procurement system for Evonik (ARIBA) on the administrative issues and Data updates for user such as Cost center, WBS, Assisgnment groups and etc> Supporting (Asia Pasific South) APS on Ariba's administrative issues Tunjukkan kurang > Qualifies incidents submitted by end users making sure that all the information needed to work on the incidents is included in the tickets. Them, follows up with end users to supply missing information. > Confirm and updates the short and long descriptions, priority (impact and urgency) and the Evonik Process Model (EPM) classification of incidents for proper routing and reporting.> Create service request for request which are submitted as incidents with reference to the original incidents. send an e-mail to the end users informing them that their request would be handled under a service request and close original incidents.> Escalate incidents meeting the criteria of a major incidents to AM-PD-PS, the team lead or deputy on duty> Provides resolutions and solutions to SAP related incidents where possible, drawing upon own personal knowledge of Evonik best practice solutions and knowledge article, database, which contains solutions to known issues> Dispatches (forwards) remaining incidents to the appropriate member of the Process Support Team in the regions or to the appropriates process Team based on the relevant dispatch matrix in a timely and efficient manner>Proactively follows up alerts from SAP Solution manager Business process Monitoring in order to minimize the impact of service outages> Perform additional duties and assignments as needed by the top managements Tunjukkan kurang

  • Product Group Partner (IT Process)

    Jul 2019 - now

  • IT Application Engineer (Level 2) (Sourcing)

    Sept 2018 - Jul 2019

  • IT Application Engineer

    Nov 2017 - Sept 2018