Ahmed Khaled AbdAllah

Experience

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  CSTCO

  Oct 2011 - Nov 2012

  Installation Engineer

  • Installing , maintaining and configuring CCTV (Closed Circuit Television) system• Installing and configuring DVR wired and wireless networks• Configuring and installing Fingerprint detection device• Configuring and installing Smart Alarm system (Infra-Red sensors)

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  MAG Consulting

  Jan 2013 - Apr 2013

  Communication Site Engineer

  • Installing and maintaining Mobile GSM Cabinets (2G) for Vodafone company

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  TE-Data

  Jun 2013 - Nov 2013

  ADSL Technical Support

  • Troubleshoot technical queries and complaints• Identifies, diagnoses, and resolves network problems• Handling customer in professional way and provide them with all accurate technical instruction

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  Miga

  Jan 2014 - Apr 2015

  IT Support Specialist

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person or over the phone.• Train computer users.• Maintain daily performance of computer systems.• Respond to email messages for customers seeking help.• Resolve technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Gain feedback from customers about computer usage. Show less

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  Etisalat Misr

  Sept 2015 - now

  ISP Field Maintainance Network Engineer

  • Provide On-site Support for Etisalat ISP data network failure alarms and outages in Upper Egypt Zone.• Provide On-site Support for VPN customers (ATMs, Banks, Retailers, Factories, Pharmacies, Post-Offices, etc.)• Troubleshooting VPN customer edge routers as: Huawei AR100, Cisco 888, 2621, 1700, 2600 & VIGOR 3100• Management configuration and troubleshooting for the following devices: Huawei switch S5300, Huawei OSN 3500&550 and Huawei Edge Router (NE-40).• Troubleshooting for the following DSLAMS: Huawei IP DSLAM (5600, 5603), Huawei ATM DSLAM (5100,5103) and Alcatel-Lucent iSAM.• Configuration and troubleshooting for the following Transmission Devices: MetroData, Huawei Metro-1000, PTN-910 and RTN.• Troubleshooting and solving of uplinks problem as STM-1, E1, E3 and all related devices.• Accessing transmission devices with Huawei iManager U2000 Web LCT. • Site survey and Preventive Maintenance (PM).• Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.• Available in 24x7 on-calls in any urgent case (Outdoor working). Show less