Perla Oki

Experience

• 

  The Regus Group

  Jan 2012 - Aug 2013

  Client Service Representative

  • Coordinated with operations staff to resolve service problems and boost client satisfaction.• Maintained accurate and current customer account data with digital forms.• Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.• Described and explained details about physical and virtual office options to inform customers and guide purchasing decisions.

• 

  Starbucks

  Sept 2015 - May 2019

  Shift Supervisor

  • Strategized innovative methods of barista deployment for efficiency and strengthened organization of task flows• Consulted with management team to identify and onboard optimal candidates for barista and shift supervisor positions.• Built performance-oriented culture with hardworking employees by clearly highlighting employee success and developing leaders from within.• Delivered successful training to more than 24 employees during almost 4 years of tenure, educating on successful work processes and productivity strategies.• Conducted weekly inspections to evaluate operational activities and implement timely resolutions for varying concerns.• Eliminated customer service issues by quickly resolving disputes and correcting problems. Show less

• 

  Commissions Inc. (CINC)

  Sept 2019 - Sept 2019

  Front Line
• 

  CINC

  Sept 2019 - now

  • Associate Software Engineer

    Apr 2022 - now

  • Technical Escalations Manager

    Sept 2019 - Apr 2022