Bryan Quitoriano

Experience

• 

  Ahmed Seddiqi & Sons

  Jun 2008 - now

  Problem solving applied to complex and ever-changing situations implying partly innovative concepts and solutions. Partly undetermined situationsAct as a reference person for all staff in sale-related processes and issues on the sales floor.Provide feedback to sales team on service delivery and sales attitude/behavior.Manage clients concerns/ disputes/complaints assuring that the customer satisfaction is constantly pursued and restored.Approve discounts as per policy.Perform back office staff & activities coordination.Support store stock management, according to KPIs.Actively ensure the application of security, sales and stock processes and procedures.Supervise After Sales Service activities and requests.Manage Store Staff work Schedule/Rota.Training, Coaching, Mentoring new staff during probation period.Raise the quality standards and improve according to the Mystery Shopping report.To establish a direct and strong relationship with clients.To develop their interest on the Brand though catalogues, mailing, events, gifts, services, etc.Monitoring of appearance and behavior (wearing uniform, make-up, hair, accessories, etc.)Responsible of providing the monthly schedule to the location manager with considering the traffic flow etc.Monitor accuracy compared with theoretical stock (monthly, continuous and year-end stocktaking).Monitor sale of discontinued products in accordance with the policy defined by the retail department.Daily sales report and petty cash controls.Representing the brand, inside and outside the Store. Exterior: display windows, lighting, brand name, sidewalk, plants, etc. Interior: counters, display cases, carpet, lighting, furniture, brand name, catalogues, sales accessories, etc. Show less * Provide feedback in processing and replenishing merchandise.* Assist in product moves, merchandising, and store housekeeping during the day if required, including cleaning the products and displays.* Assist in the inventory process, including stock counting and special projects as needed.* Assist in completing prices changes within the Boutique when required.* In the absence of Boutique administrator: Participate in receiving and monitoring floor stock.Assist actively in the stock transfers when needed between Boutiques or back to Free Zone following up precisely the Boutique procedures * Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique register.* Implement discounts and gratuities under supervision of Boutique manager and as per Cartier policy.*Adhere to all Company policies, procedures and practices.*Comply with all safety regulations and security procedures.*Maintain an awareness of all product knowledge information and advertisements. *Master the Brand's sales techniques as per training received.*Secure attendance to required training held online, locally or overseas.* Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines.* Report maintenance issues to the Boutique Manager.* Represent the Brand by wearing the appropriate uniform and grooming as per company policy. * Represent the Brand in-store and at local events when required under the direction of Boutique Manager. Show less * Provide exceptional service to customers, before and after the sale, by promptly keeping the customers informed about the product, its features and functions.* Professionally greet and assist customers to establish rapport and obtain sales.* Educate customers about our brands.* Attends to customer complaints in the shortest possible time, in an efficient and tactful manner, in the best of both the customer and the company* Keeping track of competitors, gathering market related information and keeping the store informed about the market, market behavior, customers, and customer’s behavior.* Making sales forecast – Analyzing sales data, measuring market potential, and accordingly develop market strategies and plans.* Coordinating with other colleagues to build a team for smooth operation of business.* Reporting day to day activities by preparing and presenting regular report to the store manager to keep him updated about progress made.* Perform all tasks and duties within the standard procedures and company policies Show less

  • Store Manager - Guess & Gc Watch

    Aug 2011 - now

  • Senior Sales Executive

    Jan 2009 - Jul 2011

  • Sales Executive

    Jun 2008 - Jan 2009
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  1915 by Seddiqi

  Aug 2016 - now

  Store Manager

  Store operations and brand coaching