Itumeleng Molefe

Experience

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  T-Systems

  Apr 2009 - Oct 2010

  Service Desk Analyst (Novell Administrator)1st & 2nd line support

  - (Stand in supervisor occasionally) - monitoring calls logged, assigning calls ,Handling escalated queries-offering first & second line support (connecting remotely)- Logging, tracking of request and Incidences on USVD (unicenter service desk), resolving, assigning calls & password reset’s on - Active directory, Novell client (console 1) & GroupWise - (Novell administration) Creating new user’s on Novell, and GroupWise (network registration) giving folder rights to users / moving profiles / accounts , synchronizing accounts on Ldap-Fax to email Administration (troubleshooting fax to email) Show less

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  Telesure Technology Solutions

  Oct 2011 - Mar 2014

  Quality Assurance / Software Test Analyst

  Quality assurance of business requirements Functional, QA, integration and usability testingUAT & SIT testingExtracting Test cases from Business requirementsGenerating Regression test pack’s for existing appsExecute Test Cases in accordance with Test PlansCreating test dataTesting and monitoring premium ratesParticipation in JAD sessionsConducting reviews of test casesAssistance with user acceptance testingAssistance with user education & support for client releasesLiaison with project team membersVersion control of documentsWeb Testing AS400 application Testing Lead Test Analyst for Mobile Web App TestingFull Involvement in all stages of SDLC Show less

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  MultiChoice

  Apr 2014 - Nov 2019

  Subject Matter Expert (SME) for Self Service Platforms (Online, Mobile and Physical) and supports the Business Owner (Operations Manager – Self Service).Responsible for working with multiple stakeholders on various aspects of Managed Services both at operational and Technical levels to ensure efficient delivery and monitoring of services across all Self Service Platforms while maintaining profitability and quality.Key Responsibilities• Manage the Operations eof Self Service Platforms• Prioritization and management of product backlog and production fixes • Impact management and analysis of all enhancements and escalations across all platforms • Liaise with business impact management and steerco to keep them informed on Self-service Performance and Operations• Researching new Technologies and alternative methods of efficiency• Reporting and tracking (Platform defects/ Trend analysis/ Downtime / road-maps and performance stats across all platforms)• Participate in strategic meetings to review ,evaluate or propose new business opportunities through the implementation / enhancement of technical solutions to improve user experience and /or add business benefitsTest management- Define test strategy - Coordinates UAT, Business verification testing ,SIT, Regression and Functional Testing across all Self Service Platforms- Back end (API / Web Services) and front end (UX) testing - Final Sign off Test Completion Reports- Reporting Self Service Platforms- SMS short code services- USSD - Kiosk's- Payment services : Pocket POS devices integration and Payments Suites / PayU/ Pay@/- Web self-services- Mobile (Web) self-services- Mobile App's (Self-service)- IVR - DStv Self service Twitter (Self service Bot)- Facebook Messenger (Self service Bot)- WhatsApp DStv Self Service (Self Service Bot) Show less - System integration Testing, User Acceptance and Functional Testing on Self Service Platforms- Back and front end Testing of Self-service Platforms- Manual & Automation Testing of Web services and API - Load and stress Testing- Api testing in SOA (Back and Front End)- Self Service Platforms integration with Web services (WSDL) and API - Pocket POS device integration and Payments testing - Participation in JAD sessions- Liaison with project team members and Vendors- Extracting Test cases from Business requirements- Generating Regression test pack’s for existing apps- Preparing test data for UAT- Preparation of SOAP Test Automation Scripts- Compilation of Escalation Processes Testing Tools- SoapUI- Visual Studio- Selenium- Swagger (API)- Self Service Platforms - SMS short code services- USSD services- Kiosk's- Pocket POS devices integration and Payments - Web self-services- Mobile (Web) self-services- Mobile App's (Self-service)- IVR- DStv Self service Twitter (Bot)- DStv Self service Facebook integration (Bot) Show less

  • Business Operations Lead (Self Service Platforms)

    Feb 2017 - Nov 2019

  • Test Analyst (Self Service Platforms)

    Apr 2014 - Jan 2017
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  Ozow

  Nov 2019 - Mar 2020

  Technical Test Analyst

  With over 500 merchants being serviced by OZOW my responsibility was to ensure that System & Merchant admin sites are always fully operational, this includes E- commerce integration points across these Merchants as well as functionality when making instant EFT Payments using the below six major Banks. (Back end & front end Testing)! ABSA! FNB! STANDARD BANK! CAPITEC! INVESTEC! NEDBANK~ Backend (API & Web services) and frontend testing of all Instant EFT Payment portals integrated with OZOW ~ E commerce plugin testing~ Monitoring and reporting of day to day Operations.~ Compiling Selenium automation scripts.~ Documentation of Testing Guidelines~ Compiling of Business Requirement Documents (BRD) for New business! Assisting with the business cases.! Planning and monitoring.! Eliciting requirements.! Requirements organization.! Translating and simplifying requirements.! Requirements management and communication.! Requirements analysis Show less

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  League Digital

  Nov 2020 - now

  Technical Test Analyst

  WEB / Mobile (IOS & Android )