Vendri Iskar

Officer Development Program XV

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Indonesia

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Timeline
About me
Head of Caroline Purchase (PT Autopedia Sukses Lestari tbk)
Education
- 2006 Gadjah Mada University, Economic Faculty
  2002 - 2006
  Economics
- Universitas Gadjah Mada
  2002 - 2006
  S1 Economics
  Activities and Societies: Chair Person of PANGSA Journal Economics Vice Person of Himpunan Mahasiswa Ilmu Ekonomi Dan Studi Pembangunan (HIMIESPA) Faculty of Economics, Gadjah Mada University Project Assistant of “Studi Kelayakan Pendirian BPR dan BPRS Pegadaian”, Penelitian dan Pengembangan Manajemen Universitas Gadjah MadaProject Assistant of Employee Opinion Survey Universitas Gadjah Mada Project Assistant of Quality of Undergraduate Education Program, Economics Department, Gadjah mada University
Experience
- Panin Bank
  Apr 2006 - Jul 2006
  Officer Development Program XV
- PT. Astra International
  Aug 2006 - Jul 2008
  Business Development
  Main responsibilities during this company1. Analyzing After Sales performance, highlighting problem areas and identifying improvement actions2. Analyzing market share, branch performance and salesman performance3. Analyzing Customer Satisfaction Index Survey, and identifying improvement actions4. Developing Pre Delivery Inspection procedure and training needs for related position
- PT Adi Sarana Armada
  Aug 2008 - Aug 2014
  Responsible to manage call center function to deliver services which align with business strategies and achieving customer satisfaction.The general responsibility as follow1. Managing solution center team to ensure efficient service to customers and advise via telephone 2. Operating and developing the solution center and offering service delivery to meet the needs of customers. Managing the daily operation of the solution center to ensure service delivery standard 3. Developing short and long term plans for the process improvement, human resources capability and organization support4. Developing key performance indicator to ensure effective and efficient operation of solution center5. Acting as a lead change agent for solution center ensuring all change initiative are planned, structured and deliver overall business objective Show less
  - Solution Center Head
    Aug 2010 - Aug 2014
  - Pool Development Analyst
    Aug 2008 - Aug 2010
- ASSA Rent (PT Adi Sarana Armada Tbk)
  Aug 2015 - Jan 2022
  Business Process ManagementTo ensure efficient and effective business processes across organizational structures linking the value expectation and operational performance by managing and optimizing business process, standardized ways of workingQuality Health Safety & Environment (QHSE)1. Managing and develop QHSE Management System2. To maintain ISO & OHSAS Certification Responsible to manage1. Maintenance Management2. Claim Management3. Network Management4. Customer Service Management5. Administration Management
  - Business Process Management Department Head
    May 2016 - Jan 2022
  - Deputy After Sales Department Head
    Sept 2014 - Apr 2016
  - Megapool Service Manager
    Aug 2015 - Jan 2016
- AUTOPEDIA
  Jan 2022 - now
  Head of Caroline Purchase
Licenses & Certifications
- Contact Center Manager
  Indonesia Contact Center Association
  Sept 2013
Honors & Awards
- Awarded to Vendri Iskar
  The Best Supervisor - Platinum Category Indonesia Contact Center Association May 2014
- Awarded to Vendri Iskar
  Gold Achievement Best Improvement Project in Service Category – Indonesia Operational Excellent Conference & Award 2012 - Nov 2012
- Awarded to Vendri Iskar
  1st position of ASSA Quality Continuous Improvement - Jul 2012