Sunisa Apibansmut

Experience

• 

  National Center for Genetic Engineering and Biotechnology

  Mar 2008 - Jun 2008

  Internship Programmer
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  Datapro Computer Systems

  Apr 2009 - now

  Presale : Assistant Manager

  3 years for technical support and Implementer role, responsibilities are as follows:o Install, configure and customize BMC Remedy IT Service Management Suite.o Install, configure and customize BMC Remedy Customer Support System.o Remedy trainer and conduct Remedy ITSM training materials and class.o Provide support and troubleshooting for customers about BMC Remedy software.o Design and develop report by using Crystal Report, Birt Report.5 years for Presale and Implementer role, responsibilities are as follows:o Helping sales executives by making technical solution and answering technical questions and being the consultant.o Creating proof of concept and prototyping solutions using the BMC Software and/or Bomgar.o Performing customer product demonstrations and supporting targeted opportunitieso Install and configure BMC End User Experience Managemento Install and configure BMC TrueSight App Visibility Managero Install and configure BMC TrueSight Operations Managemento Install and configure BMC TrueSight Capacity Optimization o Install and configure Bomgar Secure Remote Supporto BMC TrueSight and Bomgar product trainer and conduct training materials and classo Provide support and troubleshooting for customers about BMC TrueSight and Bomgar Show less