Iida Berg

Experience

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  Noah's Ark Waterpark

  May 2012 - Sept 2012

  Shallow Water Lifeguard / Slide Attendant

  Lifeguarding, customer service, attending slides

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  Noah's Ark Waterpark

  May 2013 - Sept 2013

  Headguard, Controller, Shallow Water Lifeguard

  As a shallow water lifeguard at Noah's Ark Waterpark during summer 2012 I worked on the water slides as a ride attendant and guarded shallow water areas. As a controller in 2013 I was in charge of the more technical water slides and went through training before being able to operate them. As a head lifeguard in 2013 I was in charge of organizing daily in-service where lifeguards practiced their first aid skills. I made sure all lifeguards attending in-service were doing the practices correctly, and evaluated whether they performed on an acceptable level. I acted as a role model to other lifeguards and served as the managers’ go-to person in situations where they needed assistance. Show less

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  Educational Testing Service (ETS)

  May 2014 - Jan 2016

  Assisting Supervisor

  • Supervised a classroom of 30 students during the SAT, ACT and GRE testing • Followed ETS guidelines for testing procedures and handling of materials • Read out loud rules for testing situation, answered the students’ questions and reported disturbances

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  Comet Consular Services

  Oct 2014 - Feb 2016

  Visa Handling Officer / Office Assistant

  • Reviewed incoming visa applications approximately 6 per day• Handled business and personal visas to multiple different countries around the Globe• Brought visa applications to embassies (2-3 embassies daily) and returned documents to clients • Shipment of documents via Postal mail, FedEx and DHL• Prepared invoices, mailed them out to clients, provided customer service regarding invoice questions• Informed clients about their visa process • Provided customer service on the phone and in person in Finnish, English, Swedish and German • Used Microsoft Outlook for emails and Microsoft Excel and Word for data entry and documenting • Proof-read, translated and entered weekly updates into database • Filed and archived documents I attended the Nordic Travel Fair in 2014 and 2015 as a Comet Consular Services representative. The travel fair days consisted of promoting Comet and recruiting new clients, sharing information with interested people and prospective new clients, and taking care of the set-up arrangements and preparations for the days. Show less

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  Noah's Ark Waterpark

  May 2015 - Sept 2015

  Lifeguard Manager

  • Supervised 50-100 lifeguards daily • Tracked budget for the day: opened and closed slides and managed staff accordingly • Handled disciplining of employees in cooperation with Aquatics Supervisors • Monitored employee attendance and coordinated tasks and managed conflicts between employees • Responded to emergency and safety related situations (lost children, cuts, heat stokes, aquatic saves) • Completed 20 weekly audits on employees and provided feedback on performance • Ran daily in-service practices where lifeguards practiced first aid skills and evaluated their skill level. • In September 2015 J. Ellis & Associates International Aquatic Safety & Risk Management Consultants awarded Noah’s Ark with the Platinum Award regarding water safety• Passed yearly J. Ellis & Associates lifeguard class and tests Show less

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  Community Child Care Center

  Nov 2016 - Apr 2017

  Assistant Teacher

  • Helped the Lead Teachers with the child groups’ daily schedules, transitions and meal times • Planned lessons and developmental goals once a month for 6 children• Created monthly newsletters and schedules to post for the parents• Tracked and evaluated children’s progress • Completed CPR/AED training and the Fundamentals of Infant & Toddler Care class

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  The Retirement Advantage, Inc. (TRA)

  Apr 2017 - Aug 2017

  Client Relationship Associate

  • Handled confidential material such as social security and tax information • Proof-read insurance documents and correcting errors on approximately 30 tax documents and 10-20 reports per day• Assisted with support and customer service needs of 10 Client Relationship Managers • Used Microsoft Excel and Word for data entry and documenting • Used Microsoft Outlook for email and customer service

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  Menasha Joint School District

  Jul 2017 - Jun 2018

  Library Media Paraprofessional

  • Organized and supervised the Library hour of elementary school classes, planning and executed the Library hour activities designed for each grade• Library duties such as circulation of books, and tracking overdue and missing books• Assisted School Secretary with daily duties such as answering the phone and problem solving with students, staff and parents• Helped students find library materials suited for their interests, checking books in and out for students• Responded to inquiries of students and staff about library procedures and book availability Show less

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  Community Foundation for the Fox Valley Region

  Jul 2018 - Sept 2024

  • In charge of the Scholarship Program and its administration• Handling and processing of incoming applications (1000+ annually)• Coordination of 40+ selection committees and 80+ volunteers• Fund and client relationship management for 270+ individual scholarship funds•PR and communications to stakeholder groups such as applicants, scholarship recipient, partner schools, fund holders, and the public• Preparation and execution of communications materials and presentations• Continuous improvement of program• Reporting of outcomes and milestones• Special project responsibility of leadership of application database transition in 2022 Show less Supporting the Donor Services & Gift Planning department. Responsibilities include:• Support for the Scholarships program, including: processing scholarship applications and verification materials, correspondence to applicants, recipients, donors and committee members, creating and updating materials, and providing support for the Scholarship Manager• Grant processing• Support for Donor Services Managers• Data entry and keeping databases (GrantEdge, Raisers Edge) updated• Supporting fund processes: coordinating the set-up for fund changes, new funds and fund closings• Creating and updating documents and presentations for official use in MS Office & Outlook• Creating and providing a variety of reports7/2018-1/2019:Supporting the Community Foundation for the Fox Valley Region in multiple areas within the Community Engagement department. Responsibilities include:• Grant processes for geographic affiliates• Handling correspondence for grant applicants• Coordinating web portal access• Supporting the staff leads in coordinating the grant processes for our supporting organizations• Creating and updating documents and presentations for official use in MS Office & Outlook• Serving as back-up for front desk: answering the phone and helping walk-in customers Show less

  • Scholarship Manager

    Mar 2022 - Sept 2024

  • Administrative Assistant / Donor Services & Gift Planning Coordinator

    Jul 2018 - Mar 2022
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  Destia Oy

  Oct 2024 - now

  Project Assistant

  • Supporting the Contract Manager overseeing the project's contractual progress.• Coordinating the larger change management team's efforts in addressing contractual variations.• Tracking of claim and variation items ensuring deadlines are met and that prgress is made in a timely manner.• Gathering and organizing information and preparing document packets for Client review.• Arranging official communications with Client representatives.• Taking meeting notes, managing meetings. Show less