Kenneth Miller

Experience

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  US Navy

  Dec 2000 - Dec 2006

  Interior Communication Electrician

  o Performed PMS (Preventive Maintenance System) to electrical systems and sensors utilizing converters, control processors, amplifiers, and touch panel devices.o Conducted troubleshooting for continuity, short circuits and grounds using metering equipment, including multimeter, voltmeter, ammeter, ohmmeter, oscilloscope.o Trained in principles of general industrial safetyo Applied concepts of DC and AC on electronic and electromechanical devices and systemso Maintained and repaired Power distribution systems and communication systemso Directed and efficiently managed teams of technicians.o Held Secret Level Clearance Show less

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  Konkase Enterprises

  Jun 2008 - Jun 2012

  Senior Network Support Analyst

  o Provided Procurement, life cycle and cost analysis for developing new systemso Installed and assists in installation of software packages and/or equipment to include configuration of software/hardwareo Administer and maintain Windows 2000/2003/XP/VISTA/7 accountso Performed services to include file servers, blackberry users, LAN/WAN, active directory, and exchange accountso Performed custom TCP/IP configurations of desktops as requiredo Configured Firewall and Hardened Systemso Created security plans and procedureso Established, implemented, and interpreted security requirements Show less

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  ICart

  Aug 2012 - Oct 2015

  Information Technology Security Analyst

  o Monitored and Configured IPS/IDS; Knowledge interpreting data produced by IDS and IPS technologieso Possess the ability to view routers to determine incoming and outgoing activity (blacklisting and whitelisting of firewall)o Utilized BackTrack Linux Operating system for penetration and vulnerability testingo Vulnerability Assessmento Reviewing and interpreting vulnerability and penetration test reports and resultso Conduct in-depth vulnerability research to determine comprehensive details of identified vulnerabilitieso Provide assistance to operations teams on vulnerability mitigation and remediationo Coordinate with system compliance tasks with operations and project management teams Show less

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  Centers for Disease Control and Prevention

  Oct 2015 - now

  Information Technology Analyst

  o Troubleshoot operating system, application and hardware issues. Installed software and drivers in Windows 7 environment supporting over 5000 customers.o Resolved complex issues using strong analytical and problem solving skillso Independent technical authority who uses oral and written communication techniques to increase the customers efficiencyo Monitor and analyze network packets and security event logso Applications supported include Internet Explorer, MS Outlook, MS Office, MS Office Communicator, Firefox, Adobe Reader, Lotus, Java, and PKI technologieso Track support provided for customer applications and hardware using HP ticketing system o Provides on-site level 2 field support to customers including installation, servicing, repairing systems and equipment as well as utilizing System Center Configuration Managero Ensure issues are escalated to the appropriate personnel/service areas for follow up, testing and troubleshooting.o Liaison with customers on administrative and technical matters for assigned projectso Windows 7 administration and installation in a corporate network environment (Center for Disease and Control)o Assisted in upgrading over 2.5k systems.o Experience working with Microsoft Domain, Active Directory, and setting up access to Microsoft Outlook mailboxes including certificateso Update and monitor tickets using HP Service Manager software (Peregrine), and working within SLAso Utilized User State Migration Tools for Scan and Load Stateo Ghost Image and Recovery Softwareo Run diagnostic software routines to determine the operating integrity of the system. Show less