Anna Franklin

Experience

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  GEICO

  May 2000 - Aug 2001

  Auto Insurance Sales Agent

  Handled incoming sales calls, building rapport, building value, and compiling a computer generated quote based on information provided. Regularly met or exceeded daily quotas.Obtained sales licenses for 13 states during my tenure.

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  Cox Communications

  Aug 2001 - Jan 2002

  Customer Care Rep

  Handled incoming telephone calls regarding billing questions.

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  Quest Diagnostics

  Jan 2002 - Jul 2003

  Employer Solutions Svc Rep

  Accessed company database to provide results of drug tests to employers by telephone while adhering to federal HIPAA privacy regulations.

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  Jack in the Box

  Jul 2003 - Nov 2013

  Senior Ethics and Guest Relations Specialist

  Providing a high level of personalized service to guests experiencing escalated issues, such as health and security concerns, by phone, email, social media and in person, with the goal of customer satisfaction and retention, as well as managing risk. Accurately and concisely documenting guest concerns into official reports to be shared through internal channels with field management, franchisees and upper management departments within the corporate structure. Ensuring guest follow up is completed in a timely manner by communicating via phone and email with field management and internal departments. Show less

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  EXp Realty

  Jul 2020 - Jan 2023

  Realtor
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  Finest City Homes & Loans

  Apr 2023 - now

  Realtor

  I'm a(n):Native San Diegan ready to help with any real estate goal. Careful listener who strategizes an individual plan to meet a client's unique needs.Consistent communicator so my clients are kept aware of the progress of their sale.Firm believer in quality over quantity, thus I'm selective in who I work with. Aggressive negotiator. Protecting your equity is my top priority.Proud record keeper. My sales record is 100%. Zero expireds to date.