Heather Hiller

Experience

• 

  Heather Hiller Photography & Design Studio

  Jan 1996 - now

  Company Owner

  Conduct event, sports, portrait, and private lifestyle photo shoots. Orchestrate advertisement design and manage both quarterly and yearly projects. Provide agency services, such as ad placement, media representation, promotional packages, and market analysis. Execute various graphic design tasks, including logo creation, advertising design, menu creation, Challenge Coin design, and business card design.• Spearheaded publication creation for diverse organizations, encompassing advertising sales, layout development, printing contract negotiation, editorial content management, article authoring, and typesetting.• Engaged diverse audiences by producing and publishing six distinct publications.• Ensure continued growth and brand visibility by formulating client marketing plans.• Authored numerous articles featured in various national publications.• Established, hosted, and maintained multiple client websites.Articles I have written have been published in magazines numerous times over the years, on a variety of subjects. My photography has won awards and also been published in numerous trade magazines. I am highly Mac computer literate. PC comfortable. Software programs I've been utilizing for years: Adobe Photoshop, Lightroom, Dreamweaver and Acrobat, Filemaker Pro, Microsoft Office products: Powerpoint, Word and Excel www.88dragon.comwww.heatherhiller.com Show less

• 

  Tripwire Operations Group, LLC

  Jun 2007 - Oct 2009

  Administrative Director

  As the Administrative Director at Tripwire, I was responsible for developing and constantly analyzing the company’s marketing plan, designing & maintaining the web site, scheduling courses throughout the country, conflict management, logistics planning for all courses, public information, media relationships, liaison between various law enforcement entities and Tripwire Operations Group and various additional administrative assistant duties as needed.Also assisted with establishing range demonstrations with live explosives. While working for Tripwire Operations Group, I was required to acquire and maintain a valid and up-to-date Department of Environmental Protection Limited License Blasters License, for the handling and transport of explosives for training purposes and sales to law enforcement. Show less

• 

  SOS Personal Property Specialists

  Jan 2010 - Jan 2012

  Property Scoper/Technician

  At SOS, I was a post fire inventory technician for the insurance industry. This is highly independent work, requiring work in less than optimal conditions... in burnt remnants of houses/structures during all types of weather conditions, and always under strict deadlines. I was responsible for initial contact with the home owner, explaining what I would be doing to assist them, gathering inventory data from the homeowner and helping them with the post-fire reconstruction of lost property process, strict attention to detail while inventorying all remnants of property still in the home by using audio and visual electronic equipment. The post inventory process includes: reviewing digital audio files and Microsoft Excel documents, utilizing various computer programs to process the audio and visual data, uploading files to ftp sites and resolving any issues and conflicts the client may have with the insurance company. Every job required me to develop a relationship with the homeowner, through good oral communication and by showing empathy and understanding for their state of mind, to better facilitate communication and trust. Most of the jobs entailed up to two weeks of solo work; meeting with the client when needed and calling into the supervisor with semi-daily updates on the status of the project. Show less

• 

  Lycoming County Prison

  Jan 2010 - Jan 2011

  Corrections Officer

  As a corrections officer, I was accountable for the care, custody and control of the female inmates and all security related jobs requirements. The safety of this job was absolutely dependant on my ability to communicate effectively with both the inmates and staff. My ability to listen, de-escalate conflicts and provide constructive feedback to both the inmates and staff were challenged everyday. This job was a wonderful building block as I was tasked with learning numerous spontaneous conflict resolution techniques and expanding my ability to communicate effectively, clearly, and calmly with people of varied and eclectic ethnic, social, and religious backgrounds. Show less

• 

  Gas Well Services

  Nov 2011 - Jun 2012

  Human Resources Director

  This was a very challenging job for me. The Natural Gas industry in Pennsylvania is an unpredictable field. When I started working for GWS I was responsible for approximately 12 well site security guards. Within a couple months we’d tripled our work force, and by the time I was laid off, the company was back down to a bare skeleton crew of security guards. While working for GWS I was responsible for interviewing potential employees, conducting background checks, scheduling, and managing employee call-offs at all hours of the day, orchestrating training schedules, designing and maintaining the company web site, designing business cards and marketing pieces as well as monitoring radio transmissions from the guard stations on the well pad sites. This was a 7/24 hour job with no “down time” due to employee call-offs or personal issues. Show less

• 

  Tripwire Operations Group, LLC

  Aug 2012 - Jan 2013

  Independent Graphic Designer / Photographer

  As the web site designer and marketing director at Tripwire, I’m responsible for developing and constantly analyzing the company’s marketing plan, designing & maintaining the web site, marketing courses throughout the country and designing advertisements for national trade publications.

• 

  UPMC Susquehanna

  Feb 2014 - Mar 2017

  Emergency Medical Technician

  Responsible for the safe treatment and transportation of emergency patients, as well as the transport of patients between facilities. Mentoring new employees.

• 

  PENNSYLVANIA STATE GRANGE

  Nov 2016 - Dec 2020

  Publisher & Editor

  PENNSYLVANIA GRANGE NEWS is the bi-monthly magazine of the Pennsylvania State Grange. 88 Dragon/ Heather Hiller was contracted by the Pennsylvania State Grange organization late in 2016, and began publishing the PGN with the January/February Issue of 2017. I published this bi-monthly magazine through 2020. This magazine was a non-profit. Responsibilities included, but were not limited to: generating advertising and editorial, researching and writing articles, creating covers and artwork within the magazine to compliment features, layout of the magazine, typesetting, collaboration with PSG officers on events to cover/attend, negotiations with printers, press checks on-site, delivery of magazines to the membership. Show less

• 

  UPMC Susquehanna Soldiers + Sailors Hospital

  Jun 2020 - Feb 2024

  Emergency Medical Technician

  • EMT: Drove ambulance on emergency and transport calls. Assessed patient medical status. Maintained care, comfort and control of emergent and transport patients. Performed CPR and breathing treatments when required. Customer service responsibilities when discussing actions to patient-related care-givers and loved-ones. Attended continuing education classes to learn new skills as well as keep current on existing skills. Performed routine maintenance on emergency vehicles. Assisted in the emergency room when needed. • Screener: Responsible for front entrance security/safety measures during COVID. Assisting patients/visitors with hospital protocols during COVID shut-down/limited access. Provided patient, staff, and visitor safety by maintaining strict adherence to hospital policies. • Security: During COVID, when UPMC had a shortage of security staff, I performed security sweeps of the hospital and maintained a safe environment for both staff, patients and visitors to the hospital.• Other: My supervisor knew he could trust me to take ownership and responsibility of any special project he assigned me. Three specific projects he assigned to me: fit-testing (making sure all hospital staff were fit-tested for appropriate air-filtration safety devices), COVID vaccine clinics (co-organizing and managing community vaccine clinics during covid. Creating order during the busiest of clinics… often with 800 patients a day. Managing computer databases used during COVID vaccine clinics. Participated in the training and mentoring of additional clinic employees.) Community relations (Asked to take the ambulance to elementary schools to educate children about emergence medical services. Attended special sporting events, as a medical team in support of any emergency issues) Show less

• 

  International Andalusian and Lusitano Horse Association

  May 2021 - Jun 2022

  Publisher & Editor

  Publisher for the 2022 IALHA Membership Handbook. This job entailed full production (selling advertising, typesetting body, layout of the handbook, color correcting ads received from outside designers, negotiating with printers until organization decided to go 100% digital with the book, pagination, design and delivery of finished project to the membership)

• 

  Intelligent Direct, Inc.

  Jun 2023 - Mar 2024

  Business Development Manager

  Oversaw all aspects of graphic design, encompassing banner creation, advertising design, landing page development, flyer design, and custom data map quality assurance. Managed lamination and framing of custom maps. Directed sales and production team of nine on-site and four remote members. Spearheaded recruitment, training, and onboarding initiatives for new team members. Maintained printers, laminators, and finishing equipment. Acted as liaison between upper management and staff members.• Served as go-to problem solver for various shop-related issues, including client concerns, staffing challenges, product damages, equipment malfunctions, and interpersonal conflicts.• Interviewed, hired and mentored/supervised sales and production teams, resulting in notable 30% increase in sales in 2024 compared to previous year.• Ensured facility safety and led business modernization initiatives, including overhaul of Finishing room.• Fostered long-term professional relationships with manufacturers and suppliers.• Established and nurtured relationships with key B2B product sales accounts.• Developed comprehensive operations manual for finishing department. Show less

• 

  Lancaster Archery Supply

  Jul 2024 - now

  Photographer

  Responsible for all aspects of photography within the Lancaster Archery Supply brand families. Conceptualize and produce creative product stills and lifestyle photography that is leveraged to support sales, marketing, and engagement initiatives within LAS.