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Michael Lamlein

Michael Lamlein

Customer Service Supervisor

Followers of Michael Lamlein432 followers
location of Michael LamleinAlpharetta, Georgia, United States

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  • Timeline

  • About me

    Network Design Manager at The Clorox Company

  • Education

    • Fitchburg State University

      1997 - 2001
      Bachelor’s Degree Business Administration - Accounting

      Activities and Societies: Omicron Delta Epsilon (Economics Honor Society), Concert Band Minor in EconomicsMinor in Music

  • Experience

    • Sovereign Bank

      Sept 1999 - Dec 2005
      Customer Service Supervisor

      Supervised the performance management of teller staff while ensuring associates were up-to-date on new and existing banking regulations.Managed vault cash requirements from the Federal Reserve while reducing exposure of the branch to potential liability. Oversaw the operations of the branch and held monthly training sessions with all staff to ensure compliance with all published polices & procedures.

    • Schonbeck & Vostok, LLC

      Aug 2001 - Jun 2002
      Junior Accountant

      Assisted in the preparation of tax returns for individuals, S-Corps & C-Corps.Participated in annual audit of large client reviewing clients’ assets.Maintained supporting documentation for various clients’ general ledger accounts.

    • Acosta Sales & Marketing

      Jan 2006 - May 2011
      Business Manager Assistant Supervisor

      Successfully completed company’s Leadership Development Program exposing myself to the retail, analytics, & sales portion of the CPG industry. Apportioned the trade funding of multiple clients throughout customers in the Northeast and provided data, insights, and superior customer service to all clients.Managed the time & attendance of BMA’s in the local hub while offering career pathing advice and support. Kept BMA’s apprised of new policies and procedures relevant to their position. Show less

    • Clean Energy Durham

      Jun 2011 - Jul 2011
      Volunteer

      Assisted with the tracking and computation of customers' energy consumption before and after energy modifications.

    • The Clorox Company

      Aug 2011 - now

      Liaison between customer and company's product supply organization.Manage all company's brands across customers in the Club and Drug/Beauty channel.Accountable for delivering on all product supply related metrics at customer including, but not limited to, on-time delivery, in-stock, fill rate, and weeks of supply. Influence internal partners across multiple functions to ensure successful execution of non-turn events.Think boldly to find innovative approaches to driving value for the customer and consumer without sacrificing efficiency. Show less

      • Network Design Manager

        Jan 2020 - now

      • Global Logistics Process & Capabilities Manager

        Apr 2017 - Jan 2020

      • Customer Operations Manager

        Dec 2015 - Apr 2017

      • Category Supply Chain Manager

        Dec 2014 - Dec 2015

      • Associate Team Lead

        May 2013 - Dec 2014

      • Order Analyst

        Apr 2012 - Apr 2013

      • Order Management Specialist

        Aug 2011 - Mar 2012

  • Licenses & Certifications