Shawn Eason

Experience

• 

  Faculty - Canyon High School

  Aug 2010 - Dec 2011

  Administrative Assistant
• 

  Production Assistant

  Oct 2010 - Jan 2012

  Production Assistant

  My event experiences have ranged from leadership roles to support staff, lending me a strong understanding of the importance of participating as a team player. A few of my roles have included:- Event Staff Management (Lighting, Set furniture, Strike, Security, Sound, Special Guests, and Entertainment)- Dock Manager - Direct all incoming shipments of art to appropriate exhibit- Vendor - Manage travel, setup, sales, and strike of vendor's products

• 

  Ereaux Inc.

  Jan 2011 - Feb 2012

  Sales Service Manager

  - Manage cycle sales listings on various websites- Ship product and maintain contact with customer- Face to face sales

• 

  Emerson

  Mar 2012 - now

  Primary responsibilities:• Analyze and prioritize user feedback and issue reports.• Define issue fix requirements, and coordinate with support and project teams.• Facilitate meetings with the support and project teams and stakeholders to analyze, scope, test, and release enhancements and bug fixes. • Agile QA - Software quality assuranceAdditional responsibilities:• New product releases - Offer support of new products within the sizing application. (Loading, testing, release to sales, troubleshooting)• Offline sizing and mobile sizing applications - Define requirements of these tools for our sales force.• Other sales tools - Participate is Human Centered Design workshops to drive requirements.• Sizing and Configuration report generation project - Manage the redesign, enhancement requests, and bug fixes for this sales tool. Show less -Transactional OversightTrack and verify proper follow up on transactional online activity• Online Account Requests• Online Leads• Online RFQs• Online OrdersProduce Weekly and Monthly Reports for Online Activities-Online Store (Oracle iStore) Project and Enhancement Release Coordination• Gather Business Requirements• Establish and Document Test Cases• Define Project Scope• Document User Journeys and Create Wireframes (UI & UX)• Review SOW from Vendor• AR – Assist or Write and Submit AR• Coordinate Development, User Testing, and PMO Promotions• User Documentation• User Training• Implementation- Design• User interface design for business applications• User experience design for business applications-BSCO (Business System Change Order) Enablement• Customer Meetings• Ticket Logging• Testing-System AdministrationD8 Instance Owner (Test Instance)• Clone Schedule Management• Communication to all Impacted Development Teams• Document All Instance Activities (Sharepoint)• Manage User Accounts on InstanceOnline Store Content Updates (System Administrator Access)• Translation Content (10 Languages)• Lookup Values• AOLs• Preconfigured Solution Maintenance-Project Coordinator for Product Advisor (Sales Tool)• New Product Development Coordination• Enhancement and Bug Fix Coordination Show less

  • Agile Product Owner

    Dec 2021 - now

  • Flow Product Advisor Business Systems Analyst

    Jan 2016 - Mar 2022

  • Online Business Project Coordinator / Project Analyst

    Mar 2012 - Jan 2016