Katelynn Rowley

Experience

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  Fallbrook High School

  Jan 2018 - Jun 2018

  Junior Varsity Girls Lacrosse Coach

  - Manage a team of 25 high school athletes - Create daily practice plans - Provide academic support- Develop team bonding activities to create comradery- Teach the fundamental skills necessary to play Lacrosse- Ensure expectations are understood by players and parents - Provide constructive feedback on athletic performance - Run daily practices and develop player understanding of the sport

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  MiraCosta College

  Feb 2018 - Aug 2018

  Apprentice III Student Tutor

  - Provide one-on-one and small group tutoring - Display extensive understanding of mathematics i.e. statistics, calculus I-III, differential equations- Aid in developing student academic goals - Actively monitor student progress - Diligence in educating struggling students referred by their professors- Tailored teaching style to individual students

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  USA Lacrosse

  Aug 2018 - Apr 2023

  Girls Lacrosse Official

  - Inspect equipment for compliance and safety adherence - Articulate and enforce rules and regulations- Assess penalties to ensure safe play

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  UC San Diego

  Jan 2019 - Aug 2020

  - In addition to the duties of the Campus Ambassador Position - Lead a staff of 100 student employees- Organize and create a weekly work schedule for all staff- Prepare monthly update meetings to improve staff community, accountability, and consistency- Ensure goals and objectives are met- Ensure accuracy and content excellence- Manage 10-week training of tour content and standards within a group of 7 - Create 2hour training plans twice weekly - Provide engaging and educational one on one activities - Evaluate individual employees in the work place to ensure standards are maintained - Develop tour routes and manuals Show less - Conduct 90min walking tours for parents and prospective students in groups of 20- Conduct 60min walking tours for elementary though community college aged school groups- Conduct 30-75min private golf-cart tours to esteemed guests and candidates - Cold call prospective students to increase recruitment and yield numbers - Actively engage in Q&A panels - Set-up large campus events (Triton Day, Puente Conference, Summer Showcase) with over 10,000 visitors in attendance - Support Parent and Family programs in data entry - Aid in seasonal data entry projects in order to maintain historical trends - Organize data for new operational systems - Administrative office work i.e. managing phone calls and emails- Stay up to date with campus wide changes - Memorize a 40-page informational packet and cohesively convey it to guests- Comprehensive understanding of admissions cycles and requirements- Photograph events for the professional staff in enrollment management - Participate in social media campaigns for the university- Respond and manage the financial aid inbox - Stay up to date on financial aid timelines and important announcements Show less

  • Lead Campus Ambassador

    Dec 2019 - Aug 2020

  • Campus Ambassador

    Jan 2019 - Dec 2019
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  Wyndham Destinations

  Sept 2020 - Nov 2023

  -Lead staff of 9 associates -Maintain room inventory -Implemented effective training strategies to ensure rapid skill acquisition and smooth integration into the team, resulting in improved productivity and employee retention.-Organize and create a weekly work schedule for all staff-Prepare monthly update meetings to improve staff community, accountability, and consistency-Conducted comprehensive audits of resort systems and processes to ensure efficiency, compliance, and optimal performance.-Prioritized open communication and attentive engagement with associates, guests, and owners to ensure high levels of satisfaction and loyalty.-Successfully maintained and managed departmental budgets, consistently staying within allocated financial limits while maximizing resources and minimizing costs.-Supervised resort renovation projects, meticulously identifying and addressing deficiencies to enhance overall quality and guest satisfaction.-Completed Emerging Leaders 12-week Mentorship program as both a Mentee and a Mentor Show less -Guest Services Associate of the month for October 2020-Perform duties as on the job trainer (OJT) for new hires-Validate reservations through verification of personal credentials -Ensure safe sanitary environment for all guests -Triage phone calls and respond to guest communication promptly and professionally-Provide requested accommodations to guests as needed -Conduct infrastructure support during COVID-19 resort closure -Serve as a back up Night Auditor completing all auditing tasks-Improve resources and functionality of the workplace-Maintain professional working relationship with various support staff providing assistance as needed-Empathize with guests in order to ensure customer satisfaction -Completed Hospitality with Heart Operations Champion -Automated the booking system for amenities using Microsoft services & Canva-Participated in the Leadership Exploration and Development Academy Show less

  • Guest Services Supervisor

    May 2021 - Nov 2023

  • Guest Services Associate

    Sept 2020 - May 2021
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  Fallbrook High School

  Apr 2021 - Apr 2023

  Varsity Girls Lacrosse Coach
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  Beacons North County

  Mar 2024 - now

  Assistant Program Director
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  San Diego Zoo Wildlife Alliance

  Apr 2024 - now

  Tour Operator Guide
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  Poway Unified School District

  Apr 2024 - now

  Substitute Teacher