Arshad Attar

Experience

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  IQ Global Communications

  Feb 2004 - Jan 2006

  Senior Executive

  Was taking care of Sales, Retention & Billing Collection processes Sales Process (Direct sales as well as sales through executive) and Retention Process (Motivating, Bill collection and dealing High ARPU customers -Personal visit to these customers

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  Access Infrastructure & Telecommunication Pvt Ltd

  Feb 2006 - Jul 2010

  Team Leader Operations

  Was handling team of 30 Customer Care Executive for prepaid as well as postpaid process for customer ServiceMaintaining SLA.To deliver presentations on MBR monthly business review, QBR quarterly business review and ABR annual business reviews with the CLUSTER ZCSD Head and CSD HEADDesigning and defining KRAs & KPIs CSR'sBreifing And Debreifing of team tember's for target achieveingRoastering of CSRMonitoring Process Adherence of Team Member'sWorking on AHT reductionGD with CSR'sMonitoring Attrition and Reduction of Attrition rate Show less

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  Reliance Communications

  Jul 2010 - Sept 2011

  Relationship Manager

  Retail Operations of Kashmir Cluster (Touch Points) Retention & B&C of ERO ,Training for Retail CRE’s and Churn Management of Touch pointsRetail Basic Hygiene Manpower Training and Certification.Manpower Grooming of Retail.Monitoring & Achieving CSAT, ISAT & RSAT Targets of all Touch-points.Showroom Audits (ERO staff and ERO audits) on weekly basis.Monitoring and Generating the PRE TO POST Conversion Sale from all Touch-points of Kashmir cluster.Manpower Management. Maintenance of RMS (Reliance Mini stores) & ERO (Exclusive reliance outlets) in terms of Roaster, Training equipment, Certification’s, Sales, Collection, Motivation and Retention etc.Training and development of customer service advisors. & new members in CRE, ICA, retention executive, and MNP executive team for profile specific deliverables.Ensure and manage timely Retention billing and payment Track and Follow up of enablers committed to customer through field retention team as well as through RMS & ERO’s and Track Revenue, Sales targets, CHURN rate through MIS.Analysis & Tracking of performance of all Retail outlets.Designing and defining KRAs & KPIs for both CRE, ICA’s, and field retention teamAnalysis of Customer Feedback on Services and Service Levels on monthly basis in.Customer Complaint follow-ups.Supervision, monitoring and review of team activities.Taking adequate measures to monitor and analyze the performance on all parameters so as to design immediate POA when observed.Postpaid Value Churn as well as Postpaid Platinum &Gold Value Churn Management from the base allocated to all Touch-points.Value Collections (Amount collected from billed customers active and de-active) Monitoring through ERO’sNet Postpaid Count Churn(Number of Customers left out service either voluntary /involuntary over the total opening of the base) from the base allocated to ERO’s. Show less

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  HDFC Bank

  Sept 2011 - Sept 2016

  Branch Head

  • Instrumental in establishing the branch as a customer-centric and profitable operation, consistently meeting or surpassing business targets• Achieving projected revenue, cost and service objectives by integrating sales, relationships and credits with the bank’s area business plan• Maximising profitability by working proactively to develop and executive strategies that enabled achievement of monthly and yearly Current and Savings Account (CASA) mix targets• Driving revenue growth and cost reductions, as well as streamlining processes and setting up new functions across several new branches in the wake of considerable business expansion• Enhancing customer experience and attaining significant growth by successfully embedding a culture of sales, service and teamwork• Expanding the branch portfolio through a comprehensive strategy of 3rd party cross-sales, customer relationship management and acquisition• Heading up a high performing team of staff, with hands-on management of daily goals, reinforced with morning huddles, end-of-day meetings and one-to-one coaching• Driving full compliance with legislation, policies and procedures, including legal, audit and regulatory requirements Show less

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  ICICI Bank

  Sept 2016 - now

  • Regional Head

    Jul 2023 - now

  • Branch Manager

    Sept 2016 - Jul 2023