Keh Soon Yong

Experience

• 

  GITN Sdn Berhad

  Mar 1998 - Dec 1999

  Network Engineer

  Design Frame Relay and LAN network for GITN clients, focus in associated government agencies in Putrajaya.

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  Mesiniaga Berhad

  May 2000 - Sept 2003

  Network Consultant

  Pre and post sales support in network services unit, focus in Cisco solutions.

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  LifeTech Group

  Jan 2001 - Apr 2001

  Network/Project Manager

  Manage Telekom COINS frame relay projects and Lifetech Network Operation Centre.

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  Dimension Data

  Oct 2003 - Dec 2006

  Executes Application Network Strategy in both pre-sales, consultancy and project delivery Consultant and project management role with focus in OSS systems.

  • Solution Architect

    Feb 2005 - Dec 2006

  • Consultant

    Oct 2003 - Feb 2005
• 

  Dimension Data

  Mar 2007 - Aug 2017

  Accountable for Malaysia Professional Services P&L with underpinning capabilities such as Project Management Office, Consultancy, Pre-Sales and Technical Delivery with over 40 work forces. Lead key clients engagement through consulting and accountable for the profitability of all projects within Dimension Data Malaysia. Responsible for country pre-sales division and managed a team of 15 consultants.Advocates Dimension Data solutions through public speaking in events, demos and client workshop.Responsible for solutions for major and complex bids involving cross business units. Provides technical support to sales team in pre-sales engagement. Accountable for Performance Optimization business unit sales. Business development role that managed key global solution partners.Organize events for lead generation and focused client workshop to drive new solution sales

  • Head of Professional Services

    Oct 2014 - Aug 2017

  • Head of Solution Consultant

    Feb 2009 - Sept 2014

  • Pre-Sales Consultant

    Oct 2007 - Jan 2009

  • Sales Specialist

    Mar 2007 - Sept 2007
• 

  NTT

  Aug 2017 - Apr 2020

  Head of Digital Proposal Centre (APAC)

  One of few founding members of this new company, providing presales and inside sales service within Lead to Quote tower. Successfully onboarded 13 countries in APAC within 6 months with expedited hiring and system/process design. Under my leadership, the centre had grown from 6 founding members to 90 staffs.

• 

  NTT

  Aug 2020 - Jan 2023

  Senior Director, Configure Price Quote

  Bringing current regional operation to global and expanded services scope to cover full Quote To Order Tower. Responsible for the new Target Operation Model, services scope, global process, identifying gaps and system requirement for the global transformational initiative. Worked with stakeholders from Europe, America, APAC and Australia on the process and system standardization. Led a project team on Artefact studies and onboarding activities for Malaysia, Singapore, Hong Kong and New Zealand. Responsible for the workload and process transitioning. Responsible for key KPI metrics. Build workforce automation and operation analytics platform.Appointed as the consultant for new global Salesforce migration, with responsibility to harmonize end to end case management workflow from Quote To Order. Work closely with Group IT, Master Data on roadmaps, KPI dashboards and system enhancement. Lead inhouse development on workforce management and robotics automation. Major projects undertaken around CPQ tool includes proposal automation, system integration with SAP and Cisco (B2B).In daily operation, responsible for 130 headcounts with 5 direct reports. Show less

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  Nera Telecommunications Ltd

  May 2021 - now

  Senior Vice President, Services and Digital

  Responsible for group services business and internal digital transformation.