Alex Clark

Experience

• 

  Marks and Spencer

  Feb 2013 - Sept 2018

  After working as a Customer Service Associate for over 2 years, I was promoted to being an Operations Specialist.My role involved ensuring the smooth and efficient flow of goods from our local store to our customers. I was responsible for a variety of tasks, from receiving and unloading shipments to managing inventory, picking, packing, and dispatching orders.Proficient in commitment to meeting quality and efficiency targets and liaising with other departments to achieve the shared goal. Show less M&S is a leading British retailer bringing quality, great value food, clothing and homeware to millions of customers around the world.Working here part time as a university student and then full time as a recent graduate, I was able to gain some phenomenal experience. I provided exceptional support to customers by addressing inquiries, resolving issues, and delivering solutions in a timely and professional manner. Acted as the primary point of contact for customers via phone, email, or in-person interactions. Demonstrated strong product knowledge and understanding of company policies to assist customers effectively. Proficient in active listening, organisation skills and teamwork. Show less

  • Operations Specialist

    Aug 2015 - Sept 2018

  • Customer Service Associate

    Feb 2013 - Aug 2015
• 

  Southampton Football Club

  Jul 2014 - Jul 2017

  Steward

  During university, I worked as a steward for Southampton FC which was incredible. I got to experience the electrifying atmosphere of live football matches whilst interacting with thousands of people, from fans to VIPs. This role helped me develop strong communication, conflict resolution, and customer service skills.

• 

  ClearScore

  Oct 2018 - Aug 2020

  After being a Customer Engineer for a year, I was then promoted to our fraud department as a Fraud Specialist. My day to day consisted of conducting thorough investigations, analysing data, and collaborating with internal teams to mitigate risks. This role also required the ability to adapt to evolving threats and to detect and prevent fraudulent activities within financial transactions.Proficient in fraud detection tools and procedures, with a focus on maintaining security and compliance. Show less

  • Fraud Specialist

    Sept 2019 - Aug 2020

  • Customer Operations Engineer

    Oct 2018 - Sept 2019
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  Lendable

  Aug 2020 - Jul 2021

  Customer Operations Executive

  Technology has the power to simplify our lives. That’s the principle on which Lendable was founded Lendable in 2014. Our company makes lending easy and convenient for our users.I efficiently handled loan applications, ensuring accuracy and strict adherence to regulatory requirements. This involved verifying applicant information, analysing financial documents, and coordinating with stakeholders to expedite the loan approval process.Proficient in documentation review, data entry and the ability to work in a fast-paced environment. Show less

• 

  Lightricks

  Aug 2021 - now

  After nearly two years as a Specialist on the Customer Experience (CX) team, I was promoted to the role of Customer Experience Lead. In this capacity, I am responsible for driving excellence in customer satisfaction and loyalty by overseeing the entire customer journey. I develop and implement strategies to optimise the customer experience across all touchpoints, while analysing feedback and data to identify areas for improvement and innovation.Additionally, I collaborate with cross-functional teams to launch initiatives that consistently meet or exceed customer expectations, deal with our most complex tickets and I also manage the review system and processes, ensuring our team has maintained a 100% response rate across our core platforms for the past year.Proficient in fostering strong relationships, delivering prompt issue resolution, and driving continuous improvements to enhance the overall customer experience. Show less After a year as a CX Specialist, I transitioned into the role of Product Specialist, where my focus shifted exclusively to product-related responsibilities.I was responsible for delivering expert knowledge and support to customers, management, and key stakeholders. This included conducting comprehensive product demonstrations, training sessions, and presentations to educate internal teams. I also worked closely with product development teams, gathering valuable feedback and contributing to product improvements and enhancements.Highly knowledgeable in product features and functionalities, with a keen understanding of industry trends. Demonstrated strong attention to detail and the ability to adapt swiftly to evolving customer needs. Show less Lightricks is a pioneer in innovative technology that bridges the gap between imagination and creation. As an AI-first company, with a mission to build an innovative photo and video creation platform, we aim to enable content creators and brands to produce engaging, top-performing content.I joined Lightricks as a CX Specialist, where I focused on elevating the customer experience through technical expertise and innovative solutions. By analysing customer interactions and feedback, I identified opportunities for product and service improvements.Proficient in customer relationship management, data analysis, and project management, with a strong ability to drive results and streamline processes for improved outcomes. Show less

  • Customer Experience Lead

    Jan 2023 - now

  • Product Specialist

    Jun 2022 - Feb 2023

  • CX Specialist

    Aug 2021 - May 2022