Leonardo José Pires De Oliveira Silva

Experience

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  Pestana Hotel Group

  Jun 2011 - Sept 2011

  Summer Internship

  Pestana Vila Sol, Vilamoura

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  Tivoli Hotels & Resorts

  Jun 2012 - Sept 2012

  Summer Internship

  Tivoli Lagos, Lagos

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  Restaurante Camafeu

  Feb 2014 - Nov 2014

  Restaurant Head Chef Internship
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  Hotel Moliceiro - Aveiro

  Jun 2015 - Sept 2015

  Summer Internship Hospitality Management

  F&B | Accounting | Accommodation

• 

  Sacoor Brothers

  Sept 2017 - Aug 2020

  Stores - 9 | Employees - 83 | Lisbon | Sacoor Brothers*Team Management - Recruit, train, and lead store teams within the assigned area. - Ensure staff are motivated and aligned with company goals.*Operational Management of Stores - Ensure the implementation of operational, visual, and customer service standards. - Monitor daily store performance to ensure efficiency.*Performance and KPI Analysis - Track metrics such as sales, margins, cost control, and customer satisfaction. - Identify areas for improvement and implement action plans.*Execution of Commercial Strategies - Roll out promotional campaigns, product launches, and other commercial initiatives. - Adapt global strategies to the local store context.*Ensuring Customer Satisfaction - Monitor customer experience and implement service improvements. - Resolve customer issues or complaints promptly and effectively. Show less

  • Area Manager

    Sept 2019 - Aug 2020

  • European Store Auditor

    Sept 2017 - Aug 2019
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  Securitas Direct by Verisure

  Nov 2020 - Mar 2023

  Closed Feedback Loops Analyst (CFL's) in Customer Care

  * Proactive Customer Outreach* Personalized Problem Resolution* Real-Time Feedback Collection* Building Relationships and Trust* Follow-Up and Validation of Solutions

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  Four Seasons Hotels and Resorts

  Apr 2023 - now

  * Procurement Management* Supplier Management* Inventory and Stock Management* Price Management* Approval of Purchase Requests* Data Analysis and Reporting* Compliance and Risk Management * Credit Analyst* Income Audit* Receiving* Payables

  • Purchasing Coordinator

    Apr 2024 - now

  • Accountant & General Cashier at Four Seasons Hotel Ritz Lisbon

    Apr 2023 - Mar 2024