Taryna Dharmaratne

Experience

• 

  MYOB

  Feb 2011 - Sept 2023

  • Led enablement onboarding projects, overseeing project planning, resource allocation, and on-time delivery of training programs.• Facilitated product and skills training for support centre teams. • Conducted refresher workshops for skill enhancement. • Provided quality coaching for support teams. • Designed and delivered comprehensive training programs. • Designed and produced online courses, user guides, workbooks, handouts, and presentation slides. • Coordinated rewards and recognition initiatives for the support Centre. Show less • Develop and deliver product and skills training to the Support team.• Design and deliver on- going refresher workshops with the aim of increasing the capability of the team. • Continuously review client feedback and identity ways to improve and exceed our client experience results.• Deliver soft skills training to new and existing team members • Perform remote & face to face call observations.• Coaching on the job and providing feedback to strengthen knowledge and skills of the team• Deliver on specific projects/initiatives as required by the Learning and Development Team• Provide feedback and guidance to TLs on the development needs of their teams, as identified through observations or reporting.• Supported the recruitment/ talent acquisition of support staff by reviewing, short listing employees, conducting interviews and assessments. Show less • Leading contact centre support team for MYOB Accountants division products. • Implement processes and practices for team members to achieve target performance indicators. • Encourage and nurture a culture of continuous improvement within the team. • Regularly review performance to highlight strengths and weakness and address these.• Implementation of Reward and recognition programs to motivate team in order to achieve desired organisational and personal goals. • Working closely with Operations team to ensure optimal staff coverage to achieve high productivity levels and meet client expectations Show less • Coaching team members on quality and technical support for accounting software. • Resolution of software matters related with MYOB Accountants software with a high level of client satisfaction. • Skilled in all aspects of using and setting up MYOB Accountants products. • Regular communication with MYOB Clients on software related matters with a highly professional approach. • Compliance with the systems, procedures, rules, objectives and timescales set by the organization and adopt a disciplined approach when undertaking tasks. • Promoting a culture that facilitates team work and embraces MYOB values. Show less

  • Enablement consultant (Learning and Development)

    Jul 2021 - Sept 2023

  • Learning And Development Specialist

    Apr 2017 - Jul 2021

  • Team Manager

    Apr 2015 - Mar 2017

  • Client Services Analyst

    Feb 2011 - Apr 2015
• 

  Commonwealth Bank

  Feb 2024 - May 2024

  Customer Banking Specialist

  • Providing personalised assistance to customers regarding their accounts, transactions, and financial products.• Advising customers on various banking services such as savings accounts, checking accounts, loans, and credit cards.• Conducting financial assessments to understand customers’ needs and recommend suitable banking solutions• Collaborating with other banking professionals such as loan officers or investment advisors, to provide comprehensive financial services

• 

  EY

  May 2024 - now

  Mercury Business Advisor