Francisco Petrizzo

Experience

• 

  Carvajal Tecnología y Servicios

  Jul 2019 - Oct 2021

  Aprendiz técnico redes y telecomunicaciones.

  • Technical incident solutions.• IP extensions administration.• Switches configuration.

• 

  Nuevosmedios

  Apr 2020 - Jun 2024

  Operations and Quality Advisor

  Achievements● Administered and optimized the LMS system by providing and applying best practices thathelped clients streamline their processes, resulting in improved operational efficiency anduser experience.● Collaborated with the LMS platform optimization team, developing components in Reactand conducting accessibility testing according to WCAG guidelines. Applied best practicesto achieve increased platform efficiency.● Implemented the company's first e2e test automation tool using the Cypress framework.Responsibilities● At Nuevosmedios, I played an integral role in providing technical support to end users, resolvingfirst-level technical requests and incidents, and reporting second-level errors. I managedand escalated customer queries and requests, ensuring effective and efficient service. Iadministered the Learning Management System (LMS) and conducted quality testing ofsoftware requirements. Additionally, I was responsible for the analysis and gathering ofrequirements, as well as training in LMS administration. My duties included projectmanagement, documentation of new developments, and organizing the work plan and dailyschedule for the software development team. Show less